IT Service Desk Manager - Lead IT Support & SLA Excellence

Minnesota Bankers Association; Richfield (MN); On-site; USD 108,000 - 125,000; Full time

Benefits offered by this job

Medical, Dental, and Vision

401(k) plan with company contribution

Paid holidays

Job summary

A leading financial institution in Richfield, MN is looking for an IT Service Desk Manager to lead a supportive team, manage capacity, and ensure service excellence. The successful candidate will have a related degree with substantial IT experience and proven leadership qualities. Responsibilities include performance management, service design, and compliance. Benefits include medical, dental, and vision plans, as well as a generous 401(k) matching program.

Qualifications

• Bachelor’s degree with 5 years of IT experience, or master's degree with 3 years.
• Strong customer service orientation and communication skills.
• Experience with prioritizing tasks in high-pressure situations.

Responsibilities

• Foster a supportive and accountable team culture as a leader.
• Set performance management expectations and conduct evaluations.
• Oversee team capacity and manage on-call rotations.

Skills

Customer service orientation

Analytical abilities

Interpersonal communication skills

Leadership skills

Attention to detail

Education

Bachelor’s Degree or Master's Degree in IT

Tools

ITIL principles

Job description

A leading financial institution in Richfield, MN is looking for an IT Service Desk Manager to lead a supportive team, manage capacity, and ensure service excellence. The successful candidate will have a related degree with substantial IT experience and proven leadership qualities. Responsibilities include performance management, service design, and compliance. Benefits include medical, dental, and vision plans, as well as a generous 401(k) matching program.