IT Service Manager — Banking IT Operations & Security

River Bank; Winona (MN); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with employer match

Paid Time Off (PTO)

Paid holidays

Paid volunteer hours

Job summary

A community bank in Minnesota is seeking an experienced Information Technology Service Manager to lead IT service delivery and manage infrastructure. The ideal candidate will have 5+ years of experience in IT, preferably in banking, and possess strong leadership, problem-solving, and communication skills. Responsibilities include overseeing IT support, managing IT teams, and improving service reliability. The position offers a supportive environment, opportunities for professional growth, and a comprehensive benefits package.

Qualifications

• 5+ years of professional experience in IT, preferably in banking.
• Ability to pass a background check.

Responsibilities

• Lead and manage the IT team to foster a productive environment.
• Ensure the IT Service Desk meets the needs of bank employees.
• Oversee IT Service Management Program to minimize disruptions.
• Monitor IT procedures and configurations of equipment.
• Manage relationships with IT service providers.

Skills

Leadership

Customer service

Problem solving

Verbal communication

Analytical skills

Education

Associate Degree in Information Technology

Bachelor Degree in Information Technology

Tools

ITIL Foundations 4.0

CompTIA A+

CompTIA Network+

CompTIA Project+

Job description

A community bank in Minnesota is seeking an experienced Information Technology Service Manager to lead IT service delivery and manage infrastructure. The ideal candidate will have 5+ years of experience in IT, preferably in banking, and possess strong leadership, problem-solving, and communication skills. Responsibilities include overseeing IT support, managing IT teams, and improving service reliability. The position offers a supportive environment, opportunities for professional growth, and a comprehensive benefits package.