L3 IT Support Engineer

Gcs-Recruitment-Specialists; Ocala (FL); On-site; USD 48,000 - 76,000; Full time

Job summary

Gcs-Recruitment-Specialists is seeking an L3 IT Support Engineer to support critical infrastructure and hardware operations across multiple Operations facilities in Ocala, Florida. This hands-on role involves hardware deployments, troubleshooting connectivity issues, and following SOPs in a live, mission-critical environment.

As part of a staff augmentation program, technicians will work alongside Amazon's site teams to provide onsite technical support during peak periods, building and imaging

Qualifications

• 1+ year in data center, critical facility, field service, infrastructure, or live-site environment.
• Experience building, imaging, and deploying hardware at scale.
• Knowledge of Layer 1/2 networking and fiber optics.
• Working knowledge of Windows 11 and Linux CLI.

Responsibilities

• Build, image, configure, and deploy hardware across facilities.
• Provide support for devices, peripherals, and connectivity issues.
• Perform Layer 1 and Layer 2 troubleshooting, including cabling, patching, and port diagnostics.
• Install fiber and structured cabling, and rack-and-stack activities.
• Execute change management tasks and routine procedures per SOPs.
• Respond to incidents within a live operational environment and escalate when needed.
• Manage and update tickets through enterprise ticketing systems.
• Support new team members and contribute to continuous improvement.

Skills

Troubleshooting

Windows 11

Linux CLI

Networking L1/L2

Cable & Fiber

Ticketing systems

Tools

ServiceNow

Rack-and-stack

Job description

Job Title: L3IT Support Engineer

Contract: 12+ Months Contract (Extension Potential)

Schedule: Must be flexible to work day shifts, front-half nights, or back-half nights

Job Description

We are loking for L3 IT Support Engineer to support critical infrastructure and hardware operations across multiple Operations facilities. This is a hands-on technical role working in a live, mission-critical environment, supporting hardware deployments, troubleshooting connectivity issues, executing technical procedures, and maintaining operational excellence across site infrastructure.

As part of a staff augmentation program, technicians will work alongside Amazon's existing site teams to provide onsite technical support during peak operational periods.

Key Responsibilities

• Build, image, configure, and deploy hardware equipment across facilities.
• Provide support for devices, peripherals, and connectivity-related issues.
• Perform Layer 1 and Layer 2 troubleshooting, including cabling, patching, and port diagnostics.
• Install and support fiber cabling, structured cabling, and rack-and-stack activities.
• Execute change management tasks and routine technical procedures following documented SOPs.
• Respond to technical incidents and emergent events within a live operational environment.
• Escalate issues appropriately when problems fall outside documented procedures.
• Manage and update tickets through enterprise ticketing systems.
• Support new team members and contribute to continuous improvement initiatives.

Required Qualifications

• Minimum 1 year of hands-on technical experience in a data center, critical facility, field service, infrastructure, or live-site environment.
• Experience building, imaging, and deploying hardware at scale.
• Strong understanding of computer hardware and peripheral devices.
• Knowledge of Layer 1 and Layer 2 networking concepts.
• Experience with structured cabling, patch panels, and fiber optics.
• Working knowledge of Windows 11.
• Comfortable working within Linux command-line environments.
• Ability to follow documented processes and standard operating procedures.
• Strong troubleshooting and problem-solving skills.

Preferred Qualifications

• Experience working in data centers or mission-critical facilities.
• CompTIA A+ certification or equivalent practical experience.
• Experience using ServiceNow or other ticketing platforms.
• Familiarity with rack-and-stack deployments.

Shift Patterns

• Sunday to Wednesday | 2:30 PM - 12:00 AM
• Thursday to Sunday | 2:30 PM - 12:00 AM
• Monday to Friday | 9:00 AM - 5:00 PM