Senior IT Support Engineer - Robotics IT & Lab Networking

Amazon Inc.; Town of Westboro (WI); On-site; USD 90,000 - 158,000; Full time

Job summary

Amazon.com Services LLC is seeking a Senior IT Support Engineer to lead IT operations for robotics labs. You will own the IT infrastructure, networking, and Linux systems, while providing hands-on buildout and operations support for robotics environments in a high‑caliber, multinational setting.

You will act as a technical escalation point for IT Support Technicians and remote teams, driving projects and improvements across multiple business entities. Occasional travel is required.

Qualifications

• Bachelor's degree in information technology, computer science, or related field.
• Experience with TCP/IP, DNS and DHCP.
• Experience in Linux systems administration and/or development.
• Experience with network hardware and troubleshooting.
• Experience coordinating multiple projects simultaneously.

Responsibilities

• Implement, maintain, and optimize IT infrastructure with focus on network architecture, Linux systems, and end-user devices.
• Configure and troubleshoot network infrastructure including switches, routers, firewalls, VLANs, and wireless systems.
• Administer Linux-based systems (Ubuntu, RHEL) including server configuration, patching, scripting, and performance tuning.
• Design and maintain lab network segmentation for AI/ML development and testing workflows.
• Support physical buildout of robotics lab environments (rack/stack, GPU clusters, cabling).
• Lead site and cross-functional IT projects; liaise with global SME teams to ensure standards.

Skills

Networking

Linux systems

Technical support

Project management

Communication

Education

Bachelor's degree in IT/CS

Tools

Kubernetes

Docker

VMware

Job description

Amazon.com Services LLC is seeking a Senior IT Support Engineer to lead IT operations for robotics labs. You will own the IT infrastructure, networking, and Linux systems, while providing hands-on buildout and operations support for robotics environments in a high‑caliber, multinational setting.

You will act as a technical escalation point for IT Support Technicians and remote teams, driving projects and improvements across multiple business entities. Occasional travel is required.