Senior IT Support Engineer — Remote-First with Flexible PTO

TechnologyAdvice

United States

Remote

USD 85,000 - 120,000

Full time

4 days ago

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Benefits offered by this job

Career growth

Flex Fridays

Remote-first culture

Flexible PTO

Health coverage

Insurance protections

401k with matching

Job summary

TechnologyAdvice is seeking a Senior IT Support Engineer to deliver reliable, hands-on IT support across the organization from our remote-first environment. You will own ticket management, troubleshoot issues, and lead strategic IT projects to keep systems secure and productive.

Based in the Nashville area, you will collaborate with the IT team to improve security, access management, and onboarding/offboarding processes while supporting Mac, Windows, and cloud-based environments.

Qualifications

4+ years of IT experience across end-user support, security, networks, and access management.
Experience in SaaS-centric environments using Google Workspace and Office 365.
Experience supporting Mac and Windows environments for 100+ users.

Responsibilities

Own day-to-day IT support ticket management and troubleshooting.
Investigate complex issues, identify root causes, and escalate when needed.
Coordinate with IT to maintain consistent support practices across the org.
Configure and support networks, cloud-based systems, and device-management platforms.
Improve onboarding/offboarding, security, and access-management processes.
Manage hardware logistics, procurement, inventory, and upgrades.
Maintain vendor relationships and communicate with stakeholders.