Senior IT Support Engineer - Onsite VIP Executive Support

Atrium; New York (NY); On-site; USD 110,000 - 120,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Retirement benefits

Paid time off

Annual bonus eligibility

Job summary

Atrium in Midtown Manhattan is seeking a Senior IT Support Engineer to provide advanced desktop, endpoint, and enterprise application support within a fast-paced corporate environment.

The ideal candidate will have 5+ years of IT experience, strong Windows 11 and Apple iOS expertise, and experience supporting executive users; a Bachelor's degree is required. This is a fully onsite role, five days a week, with a competitive $110k–$120k salary.

Qualifications

• 5+ years of professional IT support experience, including advanced L2/L3 troubleshooting.
• Experience working within financial services, law firms, or commercial real estate organizations.
• Strong hands-on experience with Windows 11, Microsoft 365, Outlook, Teams, and Zoom.
• Strong experience supporting Apple iPhones, iPads, and iOS environments.
• Advanced hardware, software, endpoint, and mobile device troubleshooting capabilities.
• Experience independently resolving complex technical escalations and performing root-cause analysis.
• Strong communication and interpersonal skills with a polished, professional demeanor.
• Ability to effectively support senior-level employees in a high-demand corporate environment.
• Demonstrated career stability and longevity with previous employers.
• Ability to work onsite in Midtown Manhattan 5 days per week without flexibility.

Responsibilities

• Provide advanced L2/L3 technical support for end users and senior leadership.
• Troubleshoot complex hardware, software, operating system, endpoint, and application issues.
• Support Windows 11, Microsoft 365, Outlook, Teams, Zoom, and other enterprise applications.
• Configure, maintain, and troubleshoot laptops, desktops, iPhones, and iPads.
• Diagnose and resolve escalated technical issues requiring advanced troubleshooting and root-cause analysis.
• Provide hands-on support for Apple iOS devices, including device configuration, connectivity, and application issues.
• Support mobile device management, endpoint configurations, and security policies.
• Collaborate with internal IT teams to resolve complex technical problems and improve support processes.
• Provide responsive and professional technical support to executive and VIP users as needed.
• Maintain accurate documentation of technical issues, configurations, and resolutions.
• Perform proactive maintenance, software updates, and endpoint troubleshooting.

Skills

L2/L3 support

Windows 11

Microsoft 365

Apple iOS devices

Executive VIP support

On-site collaboration

Education

Bachelor's degree

Tools

Intune

Jamf

Job description

Atrium in Midtown Manhattan is seeking a Senior IT Support Engineer to provide advanced desktop, endpoint, and enterprise application support within a fast-paced corporate environment.

The ideal candidate will have 5+ years of IT experience, strong Windows 11 and Apple iOS expertise, and experience supporting executive users; a Bachelor's degree is required. This is a fully onsite role, five days a week, with a competitive $110k–$120k salary.