Senior IT Support Engineer

Atrium Staffing LLC; New York (NY); On-site; USD 110,000 - 120,000; Full time

Benefits offered by this job

Comprehensive benefits package

Job summary

Atrium Staffing LLC is helping a client in real estate recruit a Senior IT Support Engineer for an all-onsite role in Midtown Manhattan. You will deliver advanced L2/L3 support across desktop, endpoints, and enterprise apps, supporting senior leadership with a focus on Windows, Apple, and MDM environments.

The ideal candidate has 5+ years of professional IT support, strong communication, and a track record of stability with prior employers.

Job description

Client Overview:

Our client is a leading real estate company seeking an experienced Senior IT Support Engineer to provide advanced technical support within a fast-paced, professional corporate environment. The ideal candidate will have experience working in financial services, law firms, or commercial real estate organizations.

Salary/Hourly Rate:

$110k - $120k

Position Overview:

The Senior IT Support Engineer will provide advanced technical support across desktop, endpoint, mobile device, and enterprise application environments. This position requires a technically strong professional who can independently diagnose and resolve complex IT issues, manage escalations, and provide high-quality support to end users and senior leadership.

The ideal candidate will bring strong Windows and Apple troubleshooting experience, a background in professional corporate environments, and a demonstrated history of longevity with previous employers.

This position is fully onsite, 5 days per week, with no flexibility for remote work.

Responsibilities of the Senior IT Support Engineer:

• Provide advanced L2/L3 technical support for end users and senior leadership.


• Troubleshoot complex hardware, software, operating system, endpoint, and application issues.


• Support Windows 11, Microsoft 365, Outlook, Teams, Zoom, and other enterprise applications.


• Configure, maintain, and troubleshoot laptops, desktops, iPhones, and iPads.


• Diagnose and resolve escalated technical issues requiring advanced troubleshooting and root-cause analysis.


• Provide hands-on support for Apple iOS devices, including device configuration, connectivity, and application issues.


• Support mobile device management, endpoint configurations, and security policies.


• Collaborate with internal IT teams to resolve complex technical problems and improve support processes.


• Provide responsive and professional technical support to executive and VIP users as needed.


• Maintain accurate documentation of technical issues, configurations, and resolutions.


• Perform proactive maintenance, software updates, and endpoint troubleshooting.

Required Experience/Skills for the Senior IT Support Engineer:

• 5+ years of professional IT support experience, including advanced L2/L3 troubleshooting.


• Experience working within financial services, law firms, or commercial real estate organizations.


• Strong hands-on experience with Windows 11, Microsoft 365, Outlook, Teams, and Zoom.


• Strong experience supporting Apple iPhones, iPads, and iOS environments.


• Advanced hardware, software, endpoint, and mobile device troubleshooting capabilities.


• Experience independently resolving complex technical escalations and performing root-cause analysis.


• Strong communication and interpersonal skills with a polished, professional demeanor.


• Ability to effectively support senior-level employees in a high-demand corporate environment.


• Demonstrated career stability and longevity with previous employers.


• Ability to work onsite in Midtown Manhattan 5 days per week without flexibility.

Preferred Experience/Skills for the Senior IT Support Engineer:

• Experience with Microsoft Intune, Jamf, or other Mobile Device Management (MDM) solutions.


• Previous experience supporting C-suite executives or VIP users.


• Experience with enterprise endpoint management, security configurations, and device deployment.


• Background supporting technology environments within large corporate organizations.


• Experience handling complex escalations requiring advanced technical troubleshooting.

Education Requirements:

• Bachelor's degree required.

Benefits:

• Comprehensive benefits package, including medical, dental, vision, retirement benefits, paid time off, and annual bonus eligibility.

Job Wrapping ID: #LI-AJ3