Senior IT Support Engineer - 412375
Atrium
Aumenta le possibilità di ricevere una risposta da questo datore di lavoro
Il tuo curriculum e una lettera di presentazione personalizzati, che corrispondono esattamente a ciò che sta cercando.
Vantaggi offerti da questo lavoro
Descrizione del lavoro
Atrium in Midtown Manhattan is seeking a Senior IT Support Engineer to provide advanced desktop, endpoint, and enterprise application support within a fast-paced corporate environment.
The ideal candidate will have 5+ years of IT experience, strong Windows 11 and Apple iOS expertise, and experience supporting executive users; a Bachelor's degree is required. This is a fully onsite role, five days a week, with a competitive $110k–$120k salary.
Competenze
- 5+ years of professional IT support experience, including advanced L2/L3 troubleshooting.
- Experience working within financial services, law firms, or commercial real estate organizations.
- Strong hands-on experience with Windows 11, Microsoft 365, Outlook, Teams, and Zoom.
- Strong experience supporting Apple iPhones, iPads, and iOS environments.
- Advanced hardware, software, endpoint, and mobile device troubleshooting capabilities.
- Experience independently resolving complex technical escalations and performing root-cause analysis.
- Strong communication and interpersonal skills with a polished, professional demeanor.
- Ability to effectively support senior-level employees in a high-demand corporate environment.
- Demonstrated career stability and longevity with previous employers.
- Ability to work onsite in Midtown Manhattan 5 days per week without flexibility.
Mansioni
- Provide advanced L2/L3 technical support for end users and senior leadership.
- Troubleshoot complex hardware, software, operating system, endpoint, and application issues.
- Support Windows 11, Microsoft 365, Outlook, Teams, Zoom, and other enterprise applications.
- Configure, maintain, and troubleshoot laptops, desktops, iPhones, and iPads.
- Diagnose and resolve escalated technical issues requiring advanced troubleshooting and root-cause analysis.
- Provide hands-on support for Apple iOS devices, including device configuration, connectivity, and application issues.
- Support mobile device management, endpoint configurations, and security policies.
- Collaborate with internal IT teams to resolve complex technical problems and improve support processes.
- Provide responsive and professional technical support to executive and VIP users as needed.
- Maintain accurate documentation of technical issues, configurations, and resolutions.
- Perform proactive maintenance, software updates, and endpoint troubleshooting.
Conoscenze
Formazione
Strumenti
Descrizione del lavoro
Our client is a leading real estate company seeking an experienced
Our client is a leading real estate company seeking an experienced Senior IT Support Engineer to provide advanced technical support within a fast-paced, professional corporate environment. The ideal candidate will have experience working in financial services, law firms, or commercial real estate organizations.
$110k - $120k
The Senior IT Support Engineer will provide advanced technical support across desktop, endpoint, mobile device, and enterprise application environments. This position requires a technically strong professional who can independently diagnose and resolve complex IT issues, manage escalations, and provide high-quality support to end users and senior leadership.
The ideal candidate will bring strong Windows and Apple troubleshooting experience, a background in professional corporate environments, and a demonstrated history of longevity with previous employers.
This position is fully onsite, 5 days per week, with no flexibility for remote work.
- Provide advanced L2/L3 technical support for end users and senior leadership.
- Troubleshoot complex hardware, software, operating system, endpoint, and application issues.
- Support Windows 11, Microsoft 365, Outlook, Teams, Zoom, and other enterprise applications.
- Configure, maintain, and troubleshoot laptops, desktops, iPhones, and iPads.
- Diagnose and resolve escalated technical issues requiring advanced troubleshooting and root-cause analysis.
- Provide hands-on support for Apple iOS devices, including device configuration, connectivity, and application issues.
- Support mobile device management, endpoint configurations, and security policies.
- Collaborate with internal IT teams to resolve complex technical problems and improve support processes.
- Provide responsive and professional technical support to executive and VIP users as needed.
- Maintain accurate documentation of technical issues, configurations, and resolutions.
- Perform proactive maintenance, software updates, and endpoint troubleshooting.
- 5+ years of professional IT support experience, including advanced L2/L3 troubleshooting.
- Experience working within financial services, law firms, or commercial real estate organizations.
- Strong hands-on experience with Windows 11, Microsoft 365, Outlook, Teams, and Zoom.
- Strong experience supporting Apple iPhones, iPads, and iOS environments.
- Advanced hardware, software, endpoint, and mobile device troubleshooting capabilities.
- Experience independently resolving complex technical escalations and performing root-cause analysis.
- Strong communication and interpersonal skills with a polished, professional demeanor.
- Ability to effectively support senior-level employees in a high-demand corporate environment.
- Demonstrated career stability and longevity with previous employers.
- Ability to work onsite in Midtown Manhattan 5 days per week without flexibility.
- Experience with Microsoft Intune, Jamf, or other Mobile Device Management (MDM) solutions.
- Previous experience supporting C-suite executives or VIP users.
- Experience with enterprise endpoint management, security configurations, and device deployment.
- Background supporting technology environments within large corporate organizations.
- Experience handling complex escalations requiring advanced technical troubleshooting.
- Bachelor's degree required.
- Comprehensive benefits package, including medical, dental, vision, retirement benefits, paid time off, and annual bonus eligibility.
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
