Senior IT Support Engineer - M365, Entra ID & Intune (Remote)

uniQure; Lexington (MA); Hybrid; USD 88,000 - 113,000; Full time

Job summary

uniQure seeks a Senior IT Support Engineer in Lexington to lead on-end end-user IT support with a focus on Microsoft 365, Entra ID, and Teams. You will manage device provisioning via Intune and support macOS and Windows environments while coordinating with the global IT team.

The role includes remote support for field users and collaboration with Amsterdam to standardize onboarding and security practices, ensuring high service quality across locations.

Qualifications

• Hands-on experience administering and supporting Microsoft 365, Entra ID and Teams in an international enterprise
• Degree in College/ICT or equivalent in Computer Sciences
• ITIL-based service management experience is advantageous

Responsibilities

• Administers and supports Microsoft 365 for the Lexington office, including Exchange Online, SharePoint Online and OneDrive
• Manages Entra ID identity and access, including MFA policies and access reviews
• Owns Microsoft Teams support for Lexington, including calling and meeting rooms
• Co-owns onboarding standards for new users and device provisioning with Amsterdam, maintained in Intune
• Works with global IT team to align standards across locations and support remote users

Skills

Microsoft 365 administration

Entra ID

Microsoft Teams

Intune

macOS support

Windows support

Remote support

ITIL practices

Communication skills

Education

College or ICT or equivalent in Computer Sciences

Tools

Intune

Microsoft 365

Entra ID

Teams

ITIL

Job description

uniQure seeks a Senior IT Support Engineer in Lexington to lead on-end end-user IT support with a focus on Microsoft 365, Entra ID, and Teams. You will manage device provisioning via Intune and support macOS and Windows environments while coordinating with the global IT team.

The role includes remote support for field users and collaboration with Amsterdam to standardize onboarding and security practices, ensuring high service quality across locations.