Senior L2 IT Support Engineer - Intune & M365 Expert

Accion Labs; Berwyn (PA); On-site; USD 70,000 - 95,000; Full time

Job summary

Accion Labs is seeking an experienced L2 Technical Support Engineer to provide enterprise-level support for ~3,000 users in a fast-paced environment. The ideal candidate will have strong expertise in Microsoft Intune, Microsoft 365, endpoint management, and troubleshooting complex desktop and infrastructure issues.

The role acts as a senior escalation point for technical support incidents while driving operational excellence and end-user satisfaction. Start date ASAP for a 12-month contract.

Qualifications

• 6+ years in enterprise IT support or desktop engineering.
• Strong L2 support and incident management with complex environments.
• Extensive experience with Intune and Windows Autopilot.
• Strong Microsoft 365 admin skills including Outlook/Teams/OneDrive.

Responsibilities

• Provide advanced Level 2 technical support for desktops, laptops, mobile devices, Microsoft 365 apps, and enterprise endpoints.
• Escalate to L1 where needed; perform root cause analysis and drive fixes.
• Manage Microsoft Intune and Windows Autopilot environments, including provisioning and patching.
• Troubleshoot Windows, networking, VPN, Wi-Fi, printers, and peripherals.
• Support user onboarding, device setup, and lifecycle management.
• Collaborate with infra, security, and engineering teams on enterprise issues.
• Create and maintain technical docs and procedures.
• Identify recurring issues and drive long-term corrective actions.
• Support conference room tech, AV, printers, and executive needs.

Skills

Intune

Microsoft 365

Endpoint mgmt

Desktop troubleshooting

Incident management

Jira Service Management

Customer service

Tools

Jira Service Management

Job description

Accion Labs is seeking an experienced L2 Technical Support Engineer to provide enterprise-level support for ~3,000 users in a fast-paced environment. The ideal candidate will have strong expertise in Microsoft Intune, Microsoft 365, endpoint management, and troubleshooting complex desktop and infrastructure issues.

The role acts as a senior escalation point for technical support incidents while driving operational excellence and end-user satisfaction. Start date ASAP for a 12-month contract.