Endpoint & IT Infrastructure Engineer II

Control Southern, Inc.; Jacksonville (FL); On-site; USD 60,000 - 80,000; Full time

Job summary

Control Southern, Inc. seeks an IT Support & Endpoint Engineer (Level 2) to act as the primary escalation point for complex issues and own tickets from start to finish. You will troubleshoot hardware, software, and network problems across a multi-site environment.

You'll work with Microsoft Intune, Entra ID, endpoint management, Windows servers, AD, and network infrastructure to ensure timely resolutions and proactive communication with users and leadership.

Qualifications

• 2–5 years of IT support experience.
• Experience with Microsoft Intune, Entra ID, and MDM.
• Knowledge of Windows servers (AD, DNS, DHCP).
• Basic networking knowledge (switches, firewalls, VPN, TCP/IP).
• Strong troubleshooting and problem-solving skills.
• Ability to work independently and manage priorities.

Responsibilities

• Troubleshoot and resolve escalated hardware, software, and network issues.
• Provide support for Windows systems, Microsoft 365, Active Directory, and endpoint devices.
• Take full ownership of SysAid tickets from start to completion.
• Ensure tickets are actively worked, updated, and documented.
• Meet SLA expectations for response and resolution.
• Prioritize and manage multiple requests.
• Manage endpoints using Microsoft Intune and Entra ID.
• Support multi-site operations.
• Assist with Autopilot deployments.
• Troubleshoot identity and endpoint issues.

Skills

Microsoft Intune

Entra ID

MDM

Windows Server

Active Directory

Troubleshooting

Ticket ownership

Tools

SysAid

Job description

Control Southern, Inc. seeks an IT Support & Endpoint Engineer (Level 2) to act as the primary escalation point for complex issues and own tickets from start to finish. You will troubleshoot hardware, software, and network problems across a multi-site environment.

You'll work with Microsoft Intune, Entra ID, endpoint management, Windows servers, AD, and network infrastructure to ensure timely resolutions and proactive communication with users and leadership.