Senior Incident & Systems Support Engineer

Apex Systems; Cary (NC); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Employee stock purchase program (ESPP)

401K with company match

Health Savings Account (HSA)

Job summary

Everforth Apex is seeking an Incident Systems Support Engineer to maintain and provide expert support for Client Managed Services applications, tools, and platforms, driving resolutions of highly complex issues and changes. This role interfaces with internal operations teams and customers, requiring strong customer service and collaborative problem solving.

The position emphasizes remediation of security vulnerabilities, knowledge article creation, and escalation management across IT and

Qualifications

• Advanced technical skills with operating systems, network management applications and protocols are required.

Responsibilities

• Mentor network operations engineers.
• Support new technology and product integration.
• Assist with remediation efforts of security vulnerabilities per procedure.
• Review and provide technical analysis on IARs.
• Perform alarm studies.
• Create and maintain knowledge articles.
• Analyze platform issues and manage escalations to various IT organizations.

Job description

Everforth Apex is seeking an Incident Systems Support Engineer to maintain and provide expert support for Client Managed Services applications, tools, and platforms, driving resolutions of highly complex issues and changes. This role interfaces with internal operations teams and customers, requiring strong customer service and collaborative problem solving.

The position emphasizes remediation of security vulnerabilities, knowledge article creation, and escalation management across IT and