Senior IT Support Engineer – Enterprise Help Desk

Kestra Financial; Tempe (AZ); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive pay and benefits package

401(k) plan and health insurance

Career development and growth

Job summary

Kestra Financial is seeking an experienced Help Desk IT Support Engineer to provide enterprise-level support to a distributed workforce across the country. You will own and resolve complex hardware, software, identity, and mail-flow issues, while coaching junior team members and maintaining detailed documentation.

The role covers Windows, macOS, iOS, and Android support, Active Directory/Entra ID management, and Microsoft 365 provisioning.

Qualifications

• Bachelor's Degree or applicable experience.
• Active Directory management experience (2+ years).
• Microsoft Deployment Tool imaging console experience (2+ years).
• Dell hardware knowledge (2+ years).
• File manipulation and shared files/folders networking (2+ years).
• Experience supporting both Microsoft and Mac operating systems (2+ years).
• Experience with Microsoft Office Macros (creation and installation).
• Equivalent certifications/education accepted.
• Experience with multiple technologies including operating systems, wireless networks, security software, imaging software, and databases.
• Experience with PC hardware build and troubleshooting.

Responsibilities

• Provide enterprise Help Desk escalation support, handling complex hardware, software, identity, and email issues.
• Serve as primary escalation point for Level 1/2 Help Desk issues and coach junior staff.
• Log and track requests with clear troubleshooting steps and resolution notes.
• Administer and support Microsoft 365 services (Exchange Online, Teams, OneDrive, SharePoint).
• Troubleshoot email delivery, mail-flow, SPF, DKIM, DMARC when applicable.
• Manage identity and access (Active Directory, Entra ID, MFA, CA, SSO).
• Deploy, image, and lifecycle-manage desktops, laptops, and devices using Intune, Autopilot, and MDT.
• Support Windows, macOS, iOS, Android across remote and on-site environments.
• Maintain IT asset inventory and lifecycle management.

Skills

Active Directory management

Mac and Windows support

Dell hardware knowledge

PC hardware troubleshooting

Office Macros creation

Network fundamentals

Identity & access management

Education

Bachelor's Degree or applicable experience

Equivalent certifications/education

Tools

Microsoft Deployment Tool imaging console

Job description

Kestra Financial is seeking an experienced Help Desk IT Support Engineer to provide enterprise-level support to a distributed workforce across the country. You will own and resolve complex hardware, software, identity, and mail-flow issues, while coaching junior team members and maintaining detailed documentation.

The role covers Windows, macOS, iOS, and Android support, Active Directory/Entra ID management, and Microsoft 365 provisioning.