Senior IT Support Engineer - Enterprise Help Desk

Kestra Financial; Austin (TX); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive pay and benefits

401(k)

Health insurance

Collaborative environment

Training and growth opportunities

Tuition reimbursement

Job summary

Kestra Financial is seeking an experienced Help Desk IT Support Engineer to provide Tier 1 and Tier 2 support for internal employees nationwide. You will manage hardware, software, identity, and network issues, administer Microsoft 365 services, and troubleshoot email delivery and DNS configurations.

You will partner with cybersecurity, networking, and infrastructure teams to resolve incidents, document procedures, and promote efficient, customer-focused service across the organization.

Qualifications

• Bachelor's Degree or equivalent experience or certifications.
• Experience supporting Windows and macOS environments.
• Proven AD management and identity/access experience.
• Experience with Microsoft 365 services, Exchange Online, Teams, OneDrive, SharePoint.

Responsibilities

• Provide Level 1 and Level 2 Help Desk support for hardware, software, identity, and network issues.
• Log and track IT requests using ticketing systems and communicate status to users.
• Administer Microsoft 365 services including Exchange Online, Teams, SharePoint, and mobile configuration.
• Troubleshoot email delivery, mail-flow, and DNS records (SPF, DKIM, DMARC).
• Manage Active Directory and Entra ID provisioning, MFA, and SSO configurations.
• Deploy and maintain desktops/laptops and peripherals using Intune, Autopilot, and related tools.
• Support conference rooms, Teams Rooms, and collaboration technologies.
• Create and maintain SOPs, runbooks, and knowledge base articles.
• Identify automation opportunities via PowerShell/Power Automate to reduce manual work.

Skills

Active Directory management

Windows/Mac OS support

Microsoft 365 administration

Endpoint and device troubleshooting

Education

Bachelor's Degree or applicable experience

Tools

Microsoft Deployment Tool imaging console

Dell hardware knowledge

Office macros (MS Office)

Job description

Kestra Financial is seeking an experienced Help Desk IT Support Engineer to provide Tier 1 and Tier 2 support for internal employees nationwide. You will manage hardware, software, identity, and network issues, administer Microsoft 365 services, and troubleshoot email delivery and DNS configurations.

You will partner with cybersecurity, networking, and infrastructure teams to resolve incidents, document procedures, and promote efficient, customer-focused service across the organization.