Senior IT Support Engineer - AD, Google Workspace & A/V

HeiTech Services, LLC; Ann Arbor (MI); On-site; USD 65,000 - 90,000; Full time

Job summary

HeiTech Services, LLC seeks a senior IT support specialist in Ann Arbor, MI to deploy, configure, troubleshoot, and maintain laptops, workstations, and A/V systems. You will manage user accounts in Active Directory and Google Workspace, patch systems with Webmin, apt, and BigFix, and report on compliance and progress.

The role requires English fluency, US citizenship, and the ability to obtain security clearance.

Qualifications

• Experience supporting Google Workspace (Calendar, Gmail, Docs, Sheets, Slides, Meet).
• Experience with Microsoft Active Directory user-account administration.
• Experience updating Linux systems with Webmin/apt.
• Experience patching Windows apps via Windows Update/PDQ BigFix.
• Experience installing/supporting Microsoft Office apps (Word, Excel, PowerPoint).
• Basic audio/visual equipment troubleshooting (projectors, webcams, mics, speakers).
• Must read/write/speak English; U.S. citizenship and security clearance eligibility.

Responsibilities

• Physically deploy and configure laptops/workstations; manage assets and recalls.
• Manage user accounts in Active Directory and Google Workspace groups.
• Patch Linux/Windows/macOS using approved tools and BigFix/PDQ Deploy.
• Support and troubleshoot conference-room A/V systems and hardware.
• Prepare periodic Audit Logs and Compliance/Status reports.
• Assist with scheduling meetings and coordinating remote/onsite support.

Skills

Google Workspace

Active Directory

Linux updates

Windows patching

Office apps

A/V troubleshooting

Scripting basics

Automation awareness

Education

High school diploma

Additional IT training

Tools

Webmin

apt

PDQ Deploy/Inventory

IBM BigFix

Microsoft Office

Google Workspace Admin

Job description

HeiTech Services, LLC seeks a senior IT support specialist in Ann Arbor, MI to deploy, configure, troubleshoot, and maintain laptops, workstations, and A/V systems. You will manage user accounts in Active Directory and Google Workspace, patch systems with Webmin, apt, and BigFix, and report on compliance and progress.

The role requires English fluency, US citizenship, and the ability to obtain security clearance.