Senior IT Support Engineer

Halcyon Financial Technology, L.P.; Wichita (KS); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Generous quarterly bonus

Medical, dental, HSA

Travel reimbursement

4 weeks PTO + 10 holidays

Job summary

Halcyon Financial Technology, L.P. in Wichita is seeking a Senior IT Support Engineer for full-time on-site work. The role focuses on high-level Microsoft 365 support, incident response, and proactive client solutions in a cloud-first enterprise.

Responsibilities include managing tenants, enforcing security policies, and leveraging AI tools to optimize troubleshooting and service delivery. On-site Monday–Friday with quarterly on-call duties.

Qualifications

• 6+ years of recent end-user technical support experience, including executive-level users.
• Strong problem-solving and attention to detail.
• Excellent written and verbal communication and time-management skills.
• Ability to thrive in a fast-paced environment and on-site daily.

Responsibilities

• Provide advanced technical support for Microsoft 365 services including Exchange Online, SharePoint Online, Teams, OneDrive, and Intune.
• Diagnose and resolve complex identity, access, collaboration, and endpoint management issues in a cloud-first enterprise.
• Lead incident response and root-cause analysis for outages and performance issues across M365 workloads.
• Manage M365 tenant configurations, user accounts, licenses, and security policies using admin centers and automation tools.
• Implement identity controls via Entra ID, including conditional access and MFA.
• Deploy endpoint configurations and security baselines using Intune and Autopilot.
• Monitor service health, logs, and usage analytics to identify trends and improve compliance and performance.
• Leverage AI tools (Claude, Copilot, ChatGPT) to accelerate troubleshooting and automate tasks.
• Customize M365 services to organizational needs and integrate with third-party tools.

Skills

Executive-level support

Problem solving

Effective communication

Time management

On-site availability

On-call readiness

Tools

Microsoft 365 Admin Center

Entra ID

Intune

Autopilot

SharePoint Online

Exchange Online

Teams

OneDrive

Job description

Department: Support Engineer

Location: Midwest

Compensation: $80,000 - $110,000 / year

Description

We are hiring for a full-time Senior IT Support Engineer in Wichita. This role requires the ability to handle various problems with expertise and exceptional judgment while working with end-users at the highest level within organizations.

We are looking for professionals who provide high-touch, personalized technical support and proactive solutions that ensure a seamless and exceptional experience for our clients.

What You'll Do:

• -Provide advanced technical support for Microsoft 365 services including:
• -Exchange Online, SharePoint Online, Teams, OneDrive, and Intune
• -Diagnose and resolve complex issues related to identity, access, collaboration, and endpoint management in a cloud-first enterprise environment
• -Lead incident response and root cause analysis for service outages and performance degradations across M365 workloads
• -Administer and optimize Microsoft 365 tenant configurations, user accounts, licenses, and security policies using admin centers and automation tools
• -Implement and manage identity and access controls via Entra ID, including conditional access and multi-factor authentication
• -Deploy and manage endpoint configurations and security baselines using Intune and Autopilot
• -Monitor service health, audit logs, and usage analytics to proactively identify trends, ensure compliance, and enhance performance
• -Apply advanced AI-driven tools such as Claude, Copilot and ChatGPT to accelerate troubleshooting, automate tasks, and deliver proactive solutions that enhance client satisfaction and operational efficiency
• -Customize M365 services to meet organizational needs, including mailbox policies, Teams settings, SharePoint configurations, and device compliance rules
• -Integrate Microsoft 365 with third-party tools and services, ensuring seamless interoperability and alignment with business requirements
• -Implement and maintain security and compliance features such as DLP policies, retention labels, and alerting mechanisms

Required Qualifications:

• -6+ years of recent end-user technical support experience, including providing support to executive-level users
• -Strong problem-solving skills and attention to detail
• -Excellent written and verbal communication
• -Strong time management and ability to prioritize
• -Ability to thrive in a fast-paced environment and work effectively under pressure
• -Ability to be on-site daily (Monday-Friday)
• -Available to be on call once per quarter for one week

Rewards:

• $80,000 - $110,000 + Generous Quarterly Bonus
• -Best-in-class benefits: medical, dental, HSA, Dependent Day Care FSA
• -Travel/commuter reimbursement
• -4 weeks PTO and 10 paid holidays