Senior IT Support Engineer

Halcyon Financial Technology; San Francisco (CA); On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Generous Quarterly Bonus

Best-in-class benefits

401k employer contribution

Opportunities to earn technical certifications

Job summary

A financial technology firm seeks a Senior IT Support Engineer in San Francisco Bay Area. This hybrid role focuses on providing high-touch technical support and solutions for Microsoft 365 services. Ideal candidates have over six years of experience, particularly with executive users, and must possess strong problem-solving and communication skills. The position offers a salary range of $80,000 - $120,000 with generous benefits, including a quarterly bonus, 4 weeks of PTO, and opportunities for technical certifications.

Qualifications

• 6+ years of recent end-user technical support experience, including providing support to executive-level users.
• Ability to thrive in a fast-paced environment and work effectively under pressure.
• Strong attention to detail.

Responsibilities

• Provide advanced technical support for Microsoft 365 services including Exchange Online, SharePoint Online, Teams, OneDrive, and Intune.
• Diagnose and resolve complex issues related to identity, access, collaboration, and endpoint management.
• Monitor service health, audit logs, and usage analytics to proactively identify trends.

Skills

Problem-solving skills

Written and verbal communication

Time management

Job description

Overview

Sr. IT Support Engineer — San Francisco Bay Area | Hybrid

Halcyon Financial Technology, L.P. ("HalcyonFT") provides information technology solutions to private equity, hedge fund, investment management firms, and family offices.

We strive to provide excellent client service at every level and in every interaction. We take client service so seriously that client satisfaction is the one and only SLA we guarantee to our clients. We work as a team to meet the ever-evolving needs of our clients. We never settle for the easiest or quickest solution. Instead, we seek out the best long-term solution for our clients. We never get bored. We never slow down. There is a sense of urgency in everything we do. Our clients expect more. We deliver more.

HalcyonFT is Excellence in IT.

Position Overview

We are hiring for a full-time Senior IT Support Engineer in the San Francisco Bay Area. This role requires the ability to handle various problems with expertise and exceptional judgment while working with end-users at the highest level within organizations. We are looking for professionals who provide high-touch, personalized technical support and proactive solutions that ensure a seamless and exceptional experience for our clients.

Responsibilities

• Provide advanced technical support for Microsoft 365 services including Exchange Online, SharePoint Online, Teams, OneDrive, and Intune
• Diagnose and resolve complex issues related to identity, access, collaboration, and endpoint management in a cloud-first enterprise environment
• Lead incident response and root cause analysis for service outages and performance degradations across M365 workloads
• Administer and optimize Microsoft 365 tenant configurations, user accounts, licenses, and security policies using admin centers and automation tools
• Implement and manage identity and access controls via Entra ID, including conditional access and multi-factor authentication
• Deploy and manage endpoint configurations and security baselines using Intune and Autopilot
• Monitor service health, audit logs, and usage analytics to proactively identify trends, ensure compliance, and enhance performance
• Apply advanced AI-driven tools such as Copilot and ChatGPT to accelerate troubleshooting, automate tasks, and deliver proactive solutions that enhance client satisfaction and operational efficiency
• Customize M365 services to meet organizational needs, including mailbox policies, Teams settings, SharePoint configurations, and device compliance rules
• Integrate Microsoft 365 with third-party tools and services, ensuring seamless interoperability and alignment with business requirements
• Implement and maintain security and compliance features such as DLP policies, retention labels, and alerting mechanisms

Qualifications

• 6+ years of recent end-user technical support experience, including providing support to executive-level users
• Strong problem-solving skills and attention to detail
• Excellent written and verbal communication
• Strong time management and ability to prioritize
• Ability to thrive in a fast-paced environment and work effectively under pressure
• Ability to be on-site daily (Monday-Friday)
• Available to be on call once per quarter for one week

Rewards

• $80,000 - $120,000 + Generous Quarterly Bonus
• Best-in-class benefits: medical, dental, HSA, Dependent Day Care FSA, and travel/commuter reimbursement
• 4 weeks PTO and 10 paid holidays
• 401k employer contribution starting at 6 months of employment
• Opportunities to earn technical certifications
• 1% of profits contributed to non-profits every quarter
• Great Place to Work Certified