Senior IT Support Engineer

Halcyon Financial Technology, L.P.; Palo Alto (CA); On-site; USD 100,000 - 120,000; Full time

Benefits offered by this job

Generous Quarterly Bonus

Best-in-class benefits: medical, dental, HSA

Travel/commuter reimbursement

4 weeks PTO and 10 paid holidays

Job summary

Halcyon Financial Technology, L.P. is seeking a full-time Senior IT Support Engineer based in the Palo Alto area. The role involves advanced technical support for Microsoft 365 services and requires strong problem-solving skills.

With a focus on delivering exceptional client experiences, the position offers a competitive salary of $100,000 - $120,000 annually along with generous benefits, including a quarterly bonus and 4 weeks PTO.

Qualifications

• 6+ years of recent end-user technical support experience, including providing support to executive-level users.
• Strong problem-solving skills and attention to detail.
• Excellent written and verbal communication skills.

Responsibilities

• Provide advanced technical support for Microsoft 365 services.
• Diagnose and resolve complex issues related to identity and access.
• Lead incident response and root cause analysis for service outages.

Skills

Technical support

Microsoft 365 services

Problem-solving

Communication

Time management

Tools

Microsoft Intune

Microsoft Azure

Job description

Compensation

$100,000 - $120,000 / year

Department

Tech Support

Location

West Coast

Overview

We are hiring for a full-time Senior IT Support Engineer in the San Francisco Bay Area with an emphasis on the Palo Alto Area. This role requires the ability to handle various problems with expertise and exceptional judgment while working with end-users at the highest level within organizations.

We are looking for professionals who provide high-touch, personalized technical support and proactive solutions that ensure a seamless and exceptional experience for our clients.

What You'll Do

• Provide advanced technical support for Microsoft 365 services including Exchange Online, SharePoint Online, Teams, OneDrive, and Intune
• Diagnose and resolve complex issues related to identity, access, collaboration, and endpoint management in a cloud-first enterprise environment
• Lead incident response and root cause analysis for service outages and performance degradations across M365 workloads
• Administer and optimize Microsoft 365 tenant configurations, user accounts, licenses, and security policies using admin centers and automation tools
• Implement and manage identity and access controls via Entra ID, including conditional access and multi-factor authentication
• Deploy and manage endpoint configurations and security baselines using Intune and Autopilot
• Monitor service health, audit logs, and usage analytics to proactively identify trends, ensure compliance, and enhance performance
• Apply advanced AI-driven tools such as Claude, Copilot and ChatGPT to accelerate troubleshooting, automate tasks, and deliver proactive solutions that enhance client satisfaction and operational efficiency
• Customize Microsoft 365 services to meet organizational needs, including mailbox policies, Teams settings, SharePoint configurations, and device compliance rules
• Integrate Microsoft 365 with third-party tools and services, ensuring seamless interoperability and alignment with business requirements
• Implement and maintain security and compliance features such as DLP policies, retention labels, and alerting mechanisms

Required Qualifications

• 6+ years of recent end-user technical support experience, including providing support to executive-level users
• Strong problem-solving skills and attention to detail
• Excellent written and verbal communication
• Strong time management and ability to prioritize
• Ability to thrive in a fast-paced environment and work effectively under pressure
• Ability to be on-site daily (Monday-Friday)
• Available to be on call once per quarter for one week

Rewards

• $100,000 - $120,000 + Generous Quarterly Bonus
• Best-in-class benefits: medical, dental, HSA, Dependent Day Care FSA
• Travel/commuter reimbursement
• 4 weeks PTO and 10 paid holidays