IT Support Specialist

ViziRecruiter,LLC.; Kansas City (MO); On-site; USD 32,000 - 35,000; Full time

Job summary

A dynamic IT support company in Kansas City is seeking a Level II/III IT Support Specialist. This role involves providing advanced technical support within a 300-employee organization in the construction equipment sector. Key responsibilities include resolving complex technical issues, administering Active Directory and Microsoft 365, and mentoring junior technicians. Candidates must have over four years of IT support experience, strong troubleshooting skills, and an ability to manage multiple priorities. This full-time, on-site position offers a competitive salary and a hands-on work environment.

Qualifications

• 4+ years of IT support experience, preferably Level II/III.
• Solid troubleshooting and problem-solving skills.
• Ability to manage multiple priorities independently.

Responsibilities

• Respond to and resolve escalated Level 1 support tickets.
• Troubleshoot complex hardware, software, and network issues.
• Administer and support Active Directory and Microsoft 365.
• Assist with endpoint management and system updates.
• Provide both onsite and remote support as needed.

Skills

Windows OS environments

Active Directory

Microsoft 365 / O365

Strong troubleshooting skills

Networking fundamentals (TCP/IP, DNS, DHCP)

Strong communication skills

Highly organized

Tools

Cisco Meraki

Microsoft Intune

Power BI

Job description

Introduction

Be part of the team that drives our company forward, transforming ideas into real-world tools and platforms that support the business and spur innovation.

Overview

We are seeking a highly organized and experienced Level II/III IT Support Specialist to provide advanced technical support across a 300-employee organization in the construction equipment industry. This role serves as a bridge between frontline support and higher-level engineering, resolving complex technical issues while supporting infrastructure, systems, and end users.

With a small IT team (currently 2 professionals), this role offers strong visibility and the opportunity to make a meaningful impact. This is ideal for a well‑rounded IT professional who enjoys being a “jack of all trades,” thrives in a hands‑on environment, and takes pride in delivering exceptional customer service.

Contract-to-Hire

• $32–35/hr. during contract period
• $63,000–75,000 annually if offered permanent hire
• Schedule: Monday–Friday, 8AM – 5PM
• Location: Fully On-Site in Kansas City, MO
• Travel: Small amount of travel to company locations as needed (expenses reimbursed)

Responsibilities

• Respond to and resolve escalated Level 1 support tickets (hardware, software, and network issues).
• Troubleshoot complex issues involving desktops, laptops, mobile devices, printers, and peripherals.
• Administer and support Active Directory and Microsoft 365 (O365).
• Assist with endpoint management, patching, and system updates.
• Support imaging, deployment, and configuration of new systems.
• Maintain asset inventories, documentation, and knowledge base articles.
• Collaborate with vendors (e.g., Dell, Sophos) for warranty and advanced troubleshooting.
• Provide both onsite and remote support as needed.
• Assist with infrastructure projects, upgrades, and rollouts.
• Mentor Level 1 technicians and share best practices.
• Ensure compliance with company IT policies and security standards.

Requirements

• 4+ years of IT support experience (strong Level II/III capability preferred).
• Strong experience with:
  • Windows OS environments
  • Active Directory
  • Microsoft 365 / O365
• Solid troubleshooting and problem-solving skills.
• Understanding of networking fundamentals (TCP/IP, DNS, DHCP).
• Strong communication skills with a patient, customer-focused approach.
• Highly organized and able to manage multiple priorities independently.

Preferred Skills:

• Experience with Cisco Meraki networking.
• Familiarity with Microsoft Intune.
• Exposure to Power BI.
• Previous experience in manufacturing, construction, or industrial environments.
• Relevant certifications (CompTIA, Microsoft, etc.).