Senior IT Support Engineer - M365 & Cloud Incident Lead

Halcyon Financial Technology, L.P.; Wichita (KS); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Generous quarterly bonus

Medical, dental, HSA

Travel reimbursement

4 weeks PTO + 10 holidays

Job summary

Halcyon Financial Technology, L.P. in Wichita is seeking a Senior IT Support Engineer for full-time on-site work. The role focuses on high-level Microsoft 365 support, incident response, and proactive client solutions in a cloud-first enterprise.

Responsibilities include managing tenants, enforcing security policies, and leveraging AI tools to optimize troubleshooting and service delivery. On-site Monday–Friday with quarterly on-call duties.

Qualifications

• 6+ years of recent end-user technical support experience, including executive-level users.
• Strong problem-solving and attention to detail.
• Excellent written and verbal communication and time-management skills.
• Ability to thrive in a fast-paced environment and on-site daily.

Responsibilities

• Provide advanced technical support for Microsoft 365 services including Exchange Online, SharePoint Online, Teams, OneDrive, and Intune.
• Diagnose and resolve complex identity, access, collaboration, and endpoint management issues in a cloud-first enterprise.
• Lead incident response and root-cause analysis for outages and performance issues across M365 workloads.
• Manage M365 tenant configurations, user accounts, licenses, and security policies using admin centers and automation tools.
• Implement identity controls via Entra ID, including conditional access and MFA.
• Deploy endpoint configurations and security baselines using Intune and Autopilot.
• Monitor service health, logs, and usage analytics to identify trends and improve compliance and performance.
• Leverage AI tools (Claude, Copilot, ChatGPT) to accelerate troubleshooting and automate tasks.
• Customize M365 services to organizational needs and integrate with third-party tools.

Skills

Executive-level support

Problem solving

Effective communication

Time management

On-site availability

On-call readiness

Tools

Microsoft 365 Admin Center

Entra ID

Intune

Autopilot

SharePoint Online

Exchange Online

Teams

OneDrive

Job description

Halcyon Financial Technology, L.P. in Wichita is seeking a Senior IT Support Engineer for full-time on-site work. The role focuses on high-level Microsoft 365 support, incident response, and proactive client solutions in a cloud-first enterprise.

Responsibilities include managing tenants, enforcing security policies, and leveraging AI tools to optimize troubleshooting and service delivery. On-site Monday–Friday with quarterly on-call duties.