Senior IT Support & Endpoint Lead - Onsite Exec Tech

Casey's; Ankeny (IA); On-site; USD 73,000 - 95,900; Full time

Job summary

Casey’s is seeking a Senior IT Support Analyst to elevate the end-user technology experience across the enterprise. This role blends endpoint engineering, workplace technology leadership, automation, analytics, and executive support to drive operational excellence and modernize how technology enables the business.

You will mentor analysts, establish technical standards, and partner with Security, Infrastructure, and Engineering teams to deliver white-glove support for executives while driving

Qualifications

• Bachelor's degree in information technology, Computer Science, Information Systems, or equivalent experience.
• 3+ years of progressive IT support experience with increasing technical responsibility.
• Expertise supporting Windows 11, Microsoft 365, Intune, SCCM, Windows Autopilot, endpoint security platforms, and enterprise applications.
• Experience with Azure Virtual Desktop or similar virtual desktop technologies.
• Experience developing and maintaining PowerShell automation for endpoint administration, reporting, remediation, and operational efficiency.
• Effective communication skills with the ability to engage technical teams, business partners, and executive leadership.

Responsibilities

• Own the technical resolution, root cause analysis, and continuous improvement of complex endpoint, virtual desktop, mobile, collaboration, and workplace technology issues.
• Serve as a technical bridge between Service Desk, Client Services, Infrastructure, Engineering, and Security teams.
• Mentor analysts and help raise the technical capability of the Client Services organization.

Skills

IT support

Windows 11

Microsoft 365

Intune

SCCM

Autopilot

Endpoint security

PowerShell

Virtual desktop

Leadership

Mentoring

Communication

Education

Bachelor's degree in IT or related field

Tools

Azure Virtual Desktop

ServiceNow

Power BI

Job description

Casey’s is seeking a Senior IT Support Analyst to elevate the end-user technology experience across the enterprise. This role blends endpoint engineering, workplace technology leadership, automation, analytics, and executive support to drive operational excellence and modernize how technology enables the business.

You will mentor analysts, establish technical standards, and partner with Security, Infrastructure, and Engineering teams to deliver white-glove support for executives while driving