Executive IT Support & Onsite Tech Specialist

Mallinckrodt; Brand (TX); On-site; USD 77,000 - 107,000; Full time

Benefits offered by this job

Total Rewards package

Job summary

Keenova is seeking an IT Support Services Technician to deliver onsite IT support across headquarters and remote workers. You will manage endpoint devices, conferencing tech, and executive support while aligning with SLAs and working with global IT teams.

The role emphasizes hands‑on technical support, project involvement, and proactive improvement of workplace technologies in a corporate environment.

Qualifications

• Bachelor’s degree or equivalent professional experience.
• 5+ years’ experience in IT end‑user / deskside support within an office or site‑based environment.
• Proven experience in supporting Executive level users, including 1-1 support.
• Experience coordinating with other IT teams (infrastructure/application) across multiple locations.
• Understanding and experience with ITSM tools/practices (incident, request, problem, change); knowledge and familiarity with ITIL practices.
• Pharmaceutical environment awareness, including data integrity, security compliance, and audit readiness.

Responsibilities

• Provide Tier 1 and Tier 2 management and support for desktops, laptops, mobile devices, collaboration peripherals, conference room devices, printers, and business applications for both onsite and remote employees.
• Troubleshoot and resolve hardware, software, operating system, account, and connectivity issues in a timely and professional manner.
• Support and administer endpoint technologies including Active Directory, Microsoft Intune, Intune Autopilot, SCCM/MECM, Microsoft Teams, Conferencing software (WebEx, Teams, Zoom) and the Microsoft 365 suite.
• Perform device provisioning, deployment, refresh, imaging, software installation, and lifecycle management activities.
• Assist with user account management, access requests, password resets, and endpoint compliance troubleshooting.
• Utilize ServiceNow to manage incidents, service requests, asset records, and technical documentation while meeting established service levels.
• Support and maintain collaboration technologies including Microsoft Teams, Cisco Webex, Teams Rooms, conferencing platforms, and room scheduling systems.
• Provide hands‑on support for conference rooms, executive boardrooms, and collaboration spaces, ensuring meeting technology is fully operational and ready for use.

Skills

End-user/Desktop support

Executive support

Customer service

Endpoint management

Troubleshooting

Education

Bachelor’s degree or equivalent professional experience

5+ years IT end-user / deskside support

Experience supporting executive level users

ITIL familiarity

Tools

Active Directory

Intune

SCCM/MECM

Microsoft Teams

WebEx

Zoom

Microsoft 365

Job description

Keenova is seeking an IT Support Services Technician to deliver onsite IT support across headquarters and remote workers. You will manage endpoint devices, conferencing tech, and executive support while aligning with SLAs and working with global IT teams.

The role emphasizes hands‑on technical support, project involvement, and proactive improvement of workplace technologies in a corporate environment.