Senior IT Support & Deployment Specialist

Socket.dev; Lodi (CA); On-site; USD 52,000 - 62,000; Full time

Job summary

Trinchero Family Estates is seeking a Senior Help Desk Analyst to support a broad portfolio of IT applications, deploy and maintain end-user devices, and resolve support needs in line with business timelines. The role covers end-user support, service desk activities, and deployment of new technologies across a winery IT environment.

The position requires four+ years of end-user support, proficiency with Windows 10/11, Office 365, Active Directory, and enterprise endpoint tools.

Qualifications

• Minimum four years of experience providing end-user support.
• Experience supporting Windows 10/11 and Microsoft Office 365 in an Active Directory environment.
• Understanding and practical experience with VMware vSphere.
• Experience with enterprise-level endpoint products such as SentinelOne, Outlook, Teams, Microsoft Copilot, Druva, and SCCM.
• Valid California driver’s license with a clean record.

Responsibilities

• Provide rapid response and resolution of support requests from employees related to Windows workstations and laptops, network connectivity, VPN (Cisco), email (Outlook), portal (SharePoint), and other technologies.
• Troubleshoot hardware and software issues reported by employees, including a large remote sales force.
• Assist users through multiple modes of communication, utilizing remote desktop and other technologies, as well as deskside support.
• Assist with user training and provide training materials or additional information to help increase overall productivity.
• Track all activities through the ServiceDesk Plus ITSM tool.
• Coordinate resources across IT during high-severity issues.
• Contribute to the technical document library (IT Glue), including developing procedures and knowledge articles for new issues or configurations.
• Drive solutions through to completion and manage expectations to avoid conflict or potential issues.
• Install IT equipment as needed, including desktops, laptops, printers, and related equipment.
• Deploy and track Windows 11 laptops, desktops, tablets, and virtual machines.
• Perform Active Directory administration.
• Perform Mobile Device Management administration through AirWatch.
• Provide project-based support to the department, including testing and deployment of new systems and procedures and creating technical documentation.
• Assist with special projects, including deployment of new technologies.
• Participate in an on-call scheduled rotation for after-hours support.

Skills

Excellent written and verbal comms

Ability to work under pressure

Team player

Tools

VMware vSphere

Active Directory

SentinelOne

Outlook

Microsoft Teams

Microsoft Copilot

Druva

SCCM

Job description

Trinchero Family Estates is seeking a Senior Help Desk Analyst to support a broad portfolio of IT applications, deploy and maintain end-user devices, and resolve support needs in line with business timelines. The role covers end-user support, service desk activities, and deployment of new technologies across a winery IT environment.

The position requires four+ years of end-user support, proficiency with Windows 10/11, Office 365, Active Directory, and enterprise endpoint tools.