Senior Help Desk Analyst

Relate Search; Miami (FL); On-site; USD 55,000 - 75,000; Full time

Job summary

Relate Search partners with a growing manufacturing organization to recruit a Senior Help Desk Analyst who will support internal IT operations across locations and contribute to deployments, migrations, and ERP initiatives.

The candidate should have 3+ years in Tier 2/3 support, strong Windows knowledge, and excellent communication to independently resolve complex issues while delivering high-quality service in a fast-paced environment.

Qualifications

• 3+ years of Tier 2 or Tier 3 help desk or desktop support experience.
• Ability to independently troubleshoot and resolve technical issues with minimal oversight.
• Strong knowledge of Windows environments, hardware troubleshooting, software support, and user administration.
• Experience supporting internal users in a professional business environment.
• Strong communication skills with the ability to manage competing priorities in a high-volume support environment.

Responsibilities

• Provide technical support for internal employees by resolving hardware, software, access, connectivity, and troubleshooting issues in a high-volume ticket environment.
• Manage and resolve support requests using ConnectWise PSA/Automate while supporting remote users through remote desktop tools
• Support endpoint management initiatives including Microsoft Intune deployments, device configuration, and user and computer migrations.
• Assist with user re-domaining, server consolidation, acquisition integrations, and enterprise ERP implementation activities.
• Partner with IT leadership and business users to deliver high-quality technical support while maintaining accurate communication and documentation.

Skills

Troubleshooting

Customer service

Communication

Windows OS

Ticketing

Tools

ConnectWise PSA/Automate

Job description

Relate Search has partnered with a growing manufacturing organization in its search for a Senior Help Desk Analyst to support internal IT operations. This role will support employees across multiple locations while contributing to technology initiatives including user migrations, device deployments, infrastructure consolidation, and an enterprise ERP implementation. The ideal candidate is a self-driven IT professional with strong troubleshooting skills, excellent customer service, and the ability to resolve complex technical issues independently.

Responsibilities

• Provide technical support for internal employees by resolving hardware, software, access, connectivity, and troubleshooting issues in a high-volume ticket environment.
• Manage and resolve support requests using ConnectWise PSA/Automate while supporting remote users through remote desktop tools
• Support endpoint management initiatives including Microsoft Intune deployments, device configuration, and user and computer migrations.
• Assist with user re-domaining, server consolidation, acquisition integrations, and enterprise ERP implementation activities.
• Partner with IT leadership and business users to deliver high-quality technical support while maintaining accurate communication and documentation.

Qualifications

• 3+ years of Tier 2 or Tier 3 help desk or desktop support experience.
• Ability to independently troubleshoot and resolve technical issues with minimal oversight.
• Strong knowledge of Windows environments, hardware troubleshooting, software support, and user administration.
• Experience supporting internal users in a professional business environment.
• Strong communication skills with the ability to manage competing priorities in a high-volume support environment.

Equal Opportunity & Diversity Statement

Relate Search is proud to be an Equal Opportunity Employer. We value diversity and are committed to building inclusive teams where everyone belongs. All qualified applicants are encouraged to apply.