Senior IT Support Consultant - Systems Support

The University of Iowa; Iowa City (IA); Hybrid; USD 51,000 - 62,000; Full time

Benefits offered by this job

Vacation days 24+

Paid sick leave

Job summary

The University of Iowa Health Care Information Services seeks a Senior IT Support Consultant to provide advanced hardware support, configuration, and installation across UI Health Care and UI Community Connect sites. You will participate in project administration, inventory, and scheduling while focusing on printing environments, patient care devices, and clinical systems.

You will analyze device needs, install configurations, and develop documentation for complex hardware and software

Qualifications

• Bachelor’s degree in Computer Science, MIS, IT-related field, or equivalent combination of education and experience.
• Experience 3-5 years supporting workstations running Windows 10 and MS Office 2016/365
• Experience running small to large IT related projects in an enterprise environment.
• Experience working with desktop hardware and software in an enterprise IT environment.
• Experience working in an Enterprise IT Service Center
• Ability to move and install clinical systems device/computer/printer
• Valid driver’s license and compliance with Fleet Services rules and regulations

Responsibilities

• Analyzes printer and other systems device needs in clinical, critical care, research, and departmental environments.
• Plans, installs, and documents complex clinical systems device hardware and printer configurations.
• Develops understanding of institutional knowledge to reflect customer needs in solution planning and implementation.
• Perform proactive maintenance of equipment at UI Health Care, UI Community Connect and other locations on and off campus.
• Coordinate system upgrade testing at UI Health Care and UI Community Connect locations.
• Perform advanced analysis and problem resolution with hardware and software across multiple locations.

Skills

Strong communication

Team collaboration

Problem solving

Adaptability

Education

Bachelor’s degree in Computer Science, MIS, IT-related field, or equivalent

Tools

Windows 10

MS Office 2016/365

Desktop hardware

Printer configurations

Enterprise IT environment familiarity

Job description

The University of Iowa Health Care Information Services has a great opportunity to join our team as a Senior IT Support Consultant! In this role, you will provide advanced support, configuration, and installation of IT hardware for daily operations, in various sizes IT projects that are on as well as off campus, including our UI Community Connect sites. You will participate in project administration, inventory management, and schedule management. You will communicate with direct management is essential and crucial to the success of the work balancing. All this work having a strong focus on, but not limited to, our printing environment, patient care devices and other Clinical systems.

• Analyzes printer and other systems device needs in the clinical, critical care, research, and departmental environments and determines appropriate hardware to satisfy those needs.
• Plans, installs, and documents complex clinical systems device hardware and printer configurations.
• Develops the understanding of institutional knowledge to reflect customer needs within solution planning and implementation.
• Perform proactive maintenance of equipment at UI Health Care, UI Community Connect and other locations on and off campus.
• Coordinate system upgrade testing at UI Health Care and UI Community Connect locations.
• Perform advanced analysis and problem resolution with a wide range of hardware and software, including connectivity, security and policy compliance affecting users across multiple geographical locations.
• Collaborate, define, document, share and continually improve solutions and processes with peer technicians.
• Maintain hardware standards for clinical systems devices and printer equipment.
• Maintain standard policies for hardware requests.
• Communicates the value of adhering to established best practices regarding hardware, software, peripherals and supported IT services to all levels of personnel.
• Provides both verbal and documented training to customers and peer technicians.
• Creates and continually improves implementation and operational support documentation for provided services, used to train customers and peer technicians.
• Develops documentation for complex software/hardware installation processes.
• Develops, documents, and implements procedures for supported hardware.
• Maintains accurate inventory management records.
• Accurately documents work in the ticket tracking system.
• Assist with the implementation of approved projects, providing project support and services.
• May manage small projects or one or more phases of larger IT projects that are on as well as off campus, including our UI Community Connect sites.
• Maintains project documentation for tracking all phases of a project.
• May flex schedule during projects or supporting go lives.
• Participates with management regarding the support of current and future state operations, which may include interviewing and evaluating candidates when vacancies in unit staff occur as required.
• Facilitates communication between team members, teams, divisions, departments, and customers.
• Participate in 24x7 on-call support rotation, as required, to resolve routine and/or complex problems as they arise.

Health Care Information Systems (HCIS): Provides and supports information and communication systems and technology that facilitate quality patient care, progressive medical education, and innovative research.

HCIS services University of Iowa Health Care by providing comprehensive, high-level support for patient care delivery, internal and external communication, technology innovation, medical education, and research. Creating and maintaining a positive, productive, and rewarding environment for information technology and communication staff

The University of Iowa offers a generous benefits package, including 24 days paid vacation per year to start and paid sick leave. Complete information regarding the full benefits package may be viewed at https://hr.uiowa.edu/benefits

Percent of Time:100%

Staff Type: Professional & Scientific

Type of Position: Regular

Education Requirements:

• Bachelor’s degree in Computer Science, MIS, IT-related field, or equivalent combination of education and experience.

Experience Requirements:

• Experience 3-5 years supporting workstations running Windows 10 and MS Office 2016/365
• Experience running small to large IT related projects in an enterprise environment.
• Experience working with desktop hardware and software in an enterprise IT environment.
• Professional experience working effectively with individuals from a variety of backgrounds and perspectives.
• Experience working in an Enterprise IT Service Center
• Ability to move and install clinical systems device/computer/printer.
• A valid driver’s license and must meet the University of Iowa Fleet Services Program rules and regulations.

Desired Qualifications:

• Experience with Microsoft OneNote
• Experience with Electronic Health Records and interfaced systems.
• Demonstrated ability to work independently
• Comfortable working with various powered and non-powered hand tools.
• Experience with wireless networking and security.
• Experience providing IT support in a health care or health industry environment.
• Experience with ITIL frameworks and/or LEAN principles.
• Excellent organizational skills

Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification.

This position is not eligible for University sponsorship for employment authorization.

For additional questions contact Jeffery Smith - [e-mail]

Additional Information

• Classification Title: Senior IT Support Consultant
• Appointment Type: Professional and Scientific
• Schedule: Full-time
• Work Modality Options: Hybrid within Iowa

Compensation

• Starting Salary Minimum: 56,697

Contact Information

• Contact Name: Jeffery Smith

Equal opportunity employer

The University of Iowa is an equal opportunity employer. All qualified applicants are encouraged to apply and will receive consideration for employment free from discrimination on the basis of race, creed, color, religion, national origin, age, sex, pregnancy (including childbirth and related conditions), disability, genetic information, status as a U.S. veteran, service in the U.S. military, sexual orientation, or associational preferences.

Persons with disabilities who need assistance or accommodations with the application or interview process may contact University Human Resources/Faculty and Staff Disability Services, [phone] or [e-mail] . For jobs in UI Health care, please contact UI Health care Leave & Disability Administration at 319-356-7543 .