Senior IT Support Consultant - Project Implementation

The University of Iowa; Iowa City (IA); Hybrid; USD 70,000 - 90,000; Full time

Job summary

The University of Iowa Health Care HCIS is seeking a Senior IT Support Consultant to provide advanced client device knowledge and lead IT hardware efforts across capital and departmental projects. The role involves coordinating planning, ordering, and installation of client technologies, supervising deployment staff, and partnering with project management, vendors, and end users.

The position offers a hybrid work arrangement within Iowa, with on-site requirements at the Medical Campus and

Qualifications

• 3–5 years experience supporting workstations running Windows 11 and MS Office 365.
• 3–5 years of experience in running IT-related projects.
• 3–5 years of enterprise desktop hardware/software in a managed workstation environment.
• Excellent oral and written communication for technical and non-technical staff.
• Strong organizational skills with ability to work independently and meet deadlines.
• Experience documenting project processes and deploying IT hardware/software.
• Ability to move and install personal computer equipment.

Responsibilities

• Develops and manages project processes.
• Develops hardware install plan, coordinates, configures and installs project IT hardware often overseeing designated Deployment staff.
• Answer questions from customers regarding HCIS standardized equipment.
• Develop the understanding of institutional knowledge to reflect the needs into project planning.
• Performs advanced analysis and problem resolution with device hardware and connectivity in new installations.
• Acts as a technical and process mentor for staff.
• Performs IT project coordination training.
• Ability to take self-study and vendor sponsored classes related to technical systems software and hardware.
• Development of a high-level understanding about hardware utilized in clinical workflows and also expected to communicate the needs to end users.
• Develops documentation for complex software/hardware installation processes.
• Documents and shares problem resolutions and best practices with team members.
• Maintains accurate inventory management records.
• Accurately documents work in the ticket tracking system.
• Maintains project documentation for tracking all phases of a project.
• Represents HCIS at project meetings to gather information on customer requirements.
• Assists with the implementation of approved projects, providing project support and services.
• Manages medium to large sized projects.
• Performs back up responsibilities of team lead when needed.
• Participate in 24x7 on-call support rotation, as required, to resolve routine and/or complex problems as they arise.

Skills

Windows 11

MS Office 365

Customer service

Oral and written communication

Independent work

Organizational skills

Project coordination

Education

Bachelor's degree in Computer Science, MIS, IT-related field, or equivalent

Tools

Ticketing system

Job description

This position will provide advanced client device (PC/Printer/Peripheral) knowledge to various departments and capital projects throughout UI Health Care, via meetings, walk-throughs and blueprints. Clear oral and written communication is a must. Position will be in charge of managing and developing IT project processes. Will coordinate planning, ordering and installation of client technologies for projects of varied sizes. Position will oversee designated deployment staff on various projects. This position will lead and manage hardware efforts for capital and departmental projects. Position includes working with Project Management groups, vendors, contactors, deployment staff, and end users regularly.

This position is eligible for hybrid work within Iowa and will require a work arrangement form to be completed upon the start of your employment. Per policy, work arrangements will be reviewed annually and must comply with the remote work program and related policies and employee travel policy when working at a remote location.

Position Responsibilities:

Develops and manages project processes

Develops hardware install plan, coordinates, configures and installs project IT hardware often overseeing designated Deployment staff.

Answer questions from customers regarding HCIS standardized equipment.

Develop the understanding of institutional knowledge to reflect the needs into project planning.

Performs advanced analysis and problem resolution with device hardware and connectivity in new installations.

Acts as a technical and process mentor for staff

Performs IT project coordination training

Ability to take self-study and vendor sponsored classes related to technical systems software and hardware.

Development of a high-level understanding about hardware utilized in clinical workflows and also expected to communicate the needs to end users.

Develops documentation for complex software/hardware installation processes.

Documents and shares problem resolutions and best practices with team members.

Maintains accurate inventory management records.

Accurately documents work in the ticket tracking system.

Maintains project documentation for tracking all phases of a project.

Represents HCIS at project meetings to gather information on customer requirements. Investigates and addresses customer questions and concerns.

Assists with the implementation of approved projects, providing project support and services.

Manages medium to large sized projects.

Performs back up responsibilities of team lead when needed

Participate in 24x7 on-call support rotation, as required, to resolve routine and/or complex problems as they arise.

Health Care Information Systems (HCIS): Provides and supports information and communication systems and technology that facilitate quality patient care, progressive medical education, and innovative research.

HCIS services University of Iowa Health Care by providing comprehensive, high-level support for patient care delivery, internal and external communication, technology innovation, medical education, and research. Creating and maintaining a positive, productive, and rewarding environment for information technology and communication staff

The University of Iowa offers a generous benefits package, including 24 days paid vacation per year to start and paid sick leave. Complete information regarding the full benefits package may be viewed at https://hr.uiowa.edu/benefits

Percent of Time: 100%

Location: Hybrid with onsite work completed at Medical Campus University 200 Hawkins Drive, Iowa City

Staff Type: Professional and Scientific

Type of Position: Regular

Education Requirements:

Bachelor’s degree in Computer Science, MIS, IT-related field, or equivalent combination of education and experience.

Required Qualifications:

3-5 years experience, supporting workstations running Windows 11 and MS Office 365

Experience, typically 3-5 years, in running IT-related projects

Professional experience, typically 3-5 years, working with desktop hardware and software in a managed workstation environment.

Excellent oral and written communication skills to communicate effectively with technical and non-technical staff.

Excellent organizational skills

Demonstrated ability to work independently

Demonstrated customer service skills

Experience planning, coordinating and implementing IT hardware and software

Experience with documenting Project Processes

Ability to move and install personal computer equipment.

Desired Qualifications:

Experience with Microsoft Teams

Experience with wireless networking and security.

Experience with blueprints and/or technical drawings

Experience with network infrastructure

Experience with Microsoft OneNote

Experience working in a Health Care IT environment.

Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification.

This position is not eligible for University sponsorship for employment authorization.

For additional questions contact Matt Haxton at [e-mail]

Additional Information

• Classification Title: Senior IT Support Consultant
• Appointment Type: Professional and Scientific
• Schedule: Full-time
• Work Modality Options: On Campus, Hybrid within Iowa

Compensation

Contact Information

Equal opportunity employer

The University of Iowa is an equal opportunity employer. All qualified applicants are encouraged to apply and will receive consideration for employment free from discrimination on the basis of race, creed, color, religion, national origin, age, sex, pregnancy (including childbirth and related conditions), disability, genetic information, status as a U.S. veteran, service in the U.S. military, sexual orientation, or associational preferences.

Persons with disabilities who need assistance or accommodations with the application or interview process may contact University Human Resources/Faculty and Staff Disability Services, [phone] or [e-mail] . For jobs in UI Health care, please contact UI Health care Leave & Disability Administration at 319-356-7543 .