Senior IT Support Consultant - Media Systems

The University of Iowa; Iowa City (IA); On-site; USD 80,000 - 105,000; Full time

Job summary

University of Iowa seeks a Senior IT Support Consultant to coordinate Media Systems and HCIS infrastructure at UI Health Care. You will develop support procedures, oversee AV setups, document operations, and train staff. This on-site role requires strong stakeholder communication across departments and hands-on AV experience (Crestron, Extron, Q-SYS).

A bachelor’s degree and 3–5 years in tech support are required, with on-call rotation. Full-time, on-campus at the Medical Campus in Iowa City.

Qualifications

• Bachelor’s degree or equivalent combination of education and experience.
• 3-5 years experience in application and/or technology support.
• Experience with media control systems and AV equipment (Crestron, Extron, Q-SYS).
• Experience designing, coordinating and executing complex technology and construction-related projects.

Responsibilities

• Develop and maintain support procedures for all Media systems at UI Health Care.
• Perform, oversee, and assist with AV setups; document system functionality and impact on support.
• Provide high level support on hardware and software pertaining to Media systems.
• Coordinate and communicate media system downtimes.
• Create scopes-of-work and marked-up drawings for contractors.
• Train staff and develop technical documentation and knowledgebase.
• Manage projects and meet with stakeholders to gather requirements.

Skills

AV system support

Stakeholder communication

3-5 years experience

Troubleshooting hardware

Education

Bachelor’s degree in Education, MIS or CS

Tools

Crestron

Extron

Q-SYS

Visio

AutoCAD

Blue Beam

CATV/IPTV equipment

Job description

Provide enterprise scope for Media System Designs, Research, Engineering, System Implementation, and Operational support for Media Systems and related technologies. Coordination with multiple departments: U of I, D&C/ Capital Management, low voltage integrators and construction trades. Provide project coordination oversight for multiple projects, deliver specialized and expert support of installed Media Systems. Media Systems includes: Conference and Meeting rooms, Event Spaces, Interactive Patient Care Systems, Digital Signage Systems, Video Observation/Education Systems, Cable TV / IPTV delivery, Centralized Clock systems, Audio Systems, and other supported Media Systems.

***This is not an IT desktop position and is on-site at Medical Center University Campus located at 200 Hawkins Drive, Iowa City.

Position Responsibilities:

Develop and maintain support procedures for all Media systems at UI Health Care.

Perform, oversee, and assist with AV setups. Document how operational systems function, how new systems impact day to day support, and stay up-to-speed with ongoing technology changes.

Provide high level support on a variety of complex hardware and software subjects that pertain to Media supported systems.

Identify and document customer-impacting service outages that would affect users to perform their jobs.

Coordinate and communicate Media system downtimes internally and externally.

Clearly communicates with team, department, division, and other staff throughout UI Health Care on project plans, budgets, progress, goals, timelines, and milestones.

Provide basic and complex training to small and large groups of constituents.

Independently develop course training content and technical documentation.

Provide training to other Media System staff (on boarding, cross-training on AV supported systems).

Ability to work independently with a strong focus on customer service.

Assist with the development of electronic knowledgebase.

Manage small to large, complexed projects

Deploy Media Systems for approved projects, provide project support and services.

Meet with end users and stakeholders to gather requirements; create scopes-of-work (SOW) and marked-up drawings for contractors so they can provide proposals.

Serve as a functional Senior Media System Support and Implementation technician team member by collaborating with day-to-day support consultants and Capital Management staff on upcoming projects.

Provide direction and supervision in the absence of primary supervisor.

Provide some functional and administrative supervision.

Participate in hiring selection process, i.e. evaluate applicants and conduct interviews.

Participate in 24x7 on-call support rotation, as required, to resolve routine and/or complex problems as they arise.

Health Care Information Systems (HCIS): Provides and supports information and communication systems and technology that facilitate quality patient care, progressive medical education, and innovative research.

HCIS services University of Iowa Health Care by providing comprehensive, high-level support for patient care delivery, internal and external communication, technology innovation, medical education, and research. Creating and maintaining a positive, productive, and rewarding environment for information technology and communication staff

The University of Iowa offers a generous benefits package, including 24 days paid vacation per year to start and paid sick leave. Complete information regarding the full benefits package may be viewed at https://hr.uiowa.edu/benefits

Percent of Time: 100%

Location: On-site at Medical Campus University 200 Hawkins Drive, Iowa City

Staff Type: Professional and Scientific

Type of Position: Regular

Education Requirements:

Bachelor’s degree in Education, MIS or Computer Science, or a Media Systems related field; or an equivalent combination of education and experience.

Required Qualifications:

3-5 years experience, in application and/or technology support.

Experience troubleshooting and resolving issues with Media control systems.

Experience configuring, installing, and supporting Media System devices.

Experience with Crestron, Extron, Q-SYS or similar AV equipment.

Knowledge of Construction Project Coordination; including drawings, specifications, documentation and changes related to architectural, electrical and Division 27 telecommunications systems.

Experience designing, planning, coordinating and executing complex technology and construction- related projects

Experience developing technical standards and specifications

Experience creating technical documentation, system diagrams, operating procedures and support documentation

Desired Qualifications:

Experience with wired and wireless networking and security

Experience in a healthcare or health industry environment

Certifications: AVIXA CTS, AVIXA CTS-I, or other industry certifications

Experience with Visio, AutoCAD, Blue Beam or similar design software applications

Familiarity with Interactive Patient Care system and integrations

Experience working with a Service Desk with an electronic ticketing system

Experience as an administrative manager of technical staff, providing leadership and mentoring

Experience with CATV/ IPTV delivering video services at an enterprise level

Experience with conferencing and collaboration technologies

Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification.

This position is not eligible for University sponsorship for employment authorization.

For additional questions contact Joe Ritland at [e-mail]

Additional Information

• Classification Title: Senior IT Support Consultant
• Appointment Type: Professional and Scientific
• Schedule: Full-time
• Work Modality Options: On Campus

Compensation

Contact Information

• Contact Name: Joe Ritland
• Contact Email: [e-mail]

Equal opportunity employer

The University of Iowa is an equal opportunity employer. All qualified applicants are encouraged to apply and will receive consideration for employment free from discrimination on the basis of race, creed, color, religion, national origin, age, sex, pregnancy (including childbirth and related conditions), disability, genetic information, status as a U.S. veteran, service in the U.S. military, sexual orientation, or associational preferences.

Persons with disabilities who need assistance or accommodations with the application or interview process may contact University Human Resources/Faculty and Staff Disability Services, [phone] or [e-mail] . For jobs in UI Health care, please contact UI Health care Leave & Disability Administration at 319-356-7543 .

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