Informatics Support Technician - Des Moines, IA

The University of Iowa; Iowa City (IA); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Paid vacation

Paid sick leave

Job summary

University of Iowa seeks an Informatics Analyst to educate clinicians on Epic system functionality and best practices. You will partner with clinicians, informatics, and support teams to address workflow concerns and deliver real-time onsite assistance in a fast-paced care setting.

You will obtain and maintain Epic certifications, create quick tips and educational resources, and participate in go-lives and workflow optimizations while communicating effectively with both technical and

Qualifications

• Bachelor's degree in a health-related field or equivalent.
• Experience training or providing elbow support to others in multiple formats.
• Excellent communication at verbal, written, and presentation levels; proven ability to communicate with technical and non-technical staff.
• Proficiency with Microsoft Office apps (Outlook, Word, Teams, OneNote, Co-Pilot).
• Licensure or certification in Iowa, or equivalent for clinical profession.
• Experience using Epic in ambulatory or hospital settings.
• Ability to assess learning needs and tailor education methods.
• Previous experience providing 24x7 on-call technical support.
• Driver's license and ability to meet UI Fleet Safety Standards.
• Criminal background check and credential/education verification required.

Responsibilities

• Educate clinicians on system functionality, workflow efficiencies, tips, and best practices.
• Partner with clinicians, informatics teams, and technical support teams to address workflow concerns and identify potential system solutions.
• Offer onsite and elbow-to-elbow support to assist clinicians in real-time clinical environments.
• Participate in quality initiatives for safe and effective care delivery.
• Serve as an approachable resource for clinicians as technology, tools, and workflows evolve.
• Develop and share educational resources, quick tips, and workflow guidance.
• Provides hands-on support during go-lives, implementations, and workflow optimizations.
• Communicate effectively with technical and non-technical staff in all methods of communication.
• Answer questions and troubleshoot clinical workflow and technology-related issues.
• Identify opportunities to improve workflows and make technology easier and more efficient for end users.
• Identifies professional development opportunities and encourages continuous learning.

Skills

Excellent communication

Training experience

Elbow support

Problem solving

Education translation

Education

Bachelor's degree in health-related field

Tools

Microsoft Office Suite

Epic (ambulatory/hospital)

Job description

*This position will be located on-site in Des Moines, Iowa and the surrounding areas.

Educate clinicians on system functionality, workflow efficiencies, tips, and best practices.

Partner with clinicians, informatics teams, and technical support teams to address workflow concerns and identify potential system solutions.

Offer onsite and elbow-to-elbow support to assist clinicians in real-time clinical environments.

Participate in quality initiatives for safe and effective care delivery.

Serve as an approachable, ongoing resource for clinicians as technology, tools, and clinical workflows evolve.

Obtains and maintains Epic certification(s).

Develop and share educational resources, quick tips, and workflow guidance.

Provides hands-on support during go-lives, implementations, and workflow optimizations.

Communicate effectively with technical and non-technical staff in all methods of communication.

Answer questions and troubleshoot clinical workflow and technology-related issues.

Identify opportunities to improve workflows and make technology easier and more efficient for end users.

Identifies professional development opportunities and encourages continuous learning.

Classification Title: Informatics Analyst

The University of Iowa offers a generous benefits package, including 24 days paid vacation per year to start and paid sick leave. Complete information regarding the full benefits package may be viewed at https://hr.uiowa.edu/benefits

Percent of Time:100%

Location: On-Site in Des Moines, Iowa and the surrounding areas

Staff Type: Professional & Scientific

Type of Position: Regular

Education Required:

Bachelor's degree in a health-related field or an equivalent combination of education and experience.

Provides and accepts ideas and suggestions in a constructive and helpful manner.

Experience training or providing elbow support to others in a variety of formats.

Excellent communication skills at the verbal, written, and presentation level. Proven ability to communicate effectively with technical and non-technical staff.

Proficiency with the Microsoft Suite of products (such as Outlook, Word, Teams, OneNote, Co-Pilot, etc.).

Licensure or certification in the state of Iowa, or equivalent for clinical profession.

Driver's license and ability to meet UI Fleet Safety Standards

Experience using Epic in an ambulatory or hospital setting.

Experience translating customer requirements into system design specifications.

Ability to assess learning needs and match to the most effective education methods.

• Previous experience providing 24x7 on-call technical support.

Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification.

This position is not eligible for University sponsorship for employment authorization.

For additional questions contact Kaitlyn Merck at [e-mail]

Additional Information

• Classification Title: Informatics Analyst
• Appointment Type: Professional and Scientific
• Schedule: Full-time
• Work Modality Options: On Campus

Compensation

Contact Information

• Contact Email: [e-mail]

Equal opportunity employer

The University of Iowa is an equal opportunity employer. All qualified applicants are encouraged to apply and will receive consideration for employment free from discrimination on the basis of race, creed, color, religion, national origin, age, sex, pregnancy (including childbirth and related conditions), disability, genetic information, status as a U.S. veteran, service in the U.S. military, sexual orientation, or associational preferences.

Persons with disabilities who need assistance or accommodations with the application or interview process may contact University Human Resources/Faculty and Staff Disability Services, [phone] or [e-mail] . For jobs in UI Health care, please contact UI Health care Leave & Disability Administration at 319-356-7543 .