Informatics Support Technician

The University of Iowa; Iowa City (IA); On-site; USD 65,000 - 90,000; Full time

Job summary

The University of Iowa is seeking an Informatics Analyst to educate clinicians on Epic system functionality and workflow efficiencies. You will partner with clinicians, informatics teams, and technical support to address workflow concerns and implement practical solutions in real-time clinical environments.

Responsibilities include hands-on go-live support, ongoing education resources, and adapting to evolving clinical workflows while maintaining clear communication with both technical and

Qualifications

• Bachelor's degree or equivalent in a health-related field.
• Licensure or certification in Iowa or equivalent.
• Experience using Epic in ambulatory or hospital settings.
• Excellent communication skills across verbal, written, and presentation modes.
• Ability to translate customer requirements into system design specifications.
• Previous experience providing 24x7 on-call technical support.

Responsibilities

• Educate clinicians on system functionality, workflows, tips, and best practices.
• Partner with clinicians, informatics teams, and technical support to address workflow concerns and identify potential system solutions.
• Offer onsite and elbow-to-elbow support to assist clinicians in real-time clinical environments.
• Participate in quality initiatives for safe and effective care delivery.
• Serve as an approachable, ongoing resource for clinicians as technology and workflows evolve.
• Provides hands-on support during go-lives, implementations, and workflow optimizations.
• Identify opportunities to improve workflows and make technology easier for end users.
• Communicate effectively with technical and non-technical staff.
• Answer questions and troubleshoot clinical workflow and technology-related issues.

Skills

Communication skills

Training experience

On-call support

Presentation skills

Education

Bachelor's degree in a health-related field

Licensure or certification in Iowa

Tools

Epic

Microsoft Office

Co-Pilot

Job description

Educate clinicians on system functionality, workflow efficiencies, tips, and best practices.

Partner with clinicians, informatics teams, and technical support teams to address workflow concerns and identify potential system solutions.

Offer onsite and elbow-to-elbow support to assist clinicians in real-time clinical environments.

Participate in quality initiatives for safe and effective care delivery.

Serve as an approachable, ongoing resource for clinicians as technology, tools, and clinical workflows evolve.

Obtains and maintains Epic certification(s).

Develop and share educational resources, quick tips, and workflow guidance.

Provides hands‑on support during go‑lives, implementations, and workflow optimizations.

Communicate effectively with technical and non-technical staff in all methods of communication.

Answer questions and troubleshoot clinical workflow and technology‑related issues.

Identify opportunities to improve workflows and make technology easier and more efficient for end users.

Identifies professional development opportunities and encourages continuous learning.

Classification Title: Informatics Analyst

The University of Iowa offers a generous benefits package, including 24 days paid vacation per year to start and paid sick leave. Complete information regarding the full benefits package may be viewed at https://hr.uiowa.edu/benefits

Percent of Time:100%

Location: On-Site Locations to vary

Staff Type: Professional & Scientific

Type of Position: Regular

Education Required:

Bachelor's degree in a health-related field or an equivalent combination of education and experience.

Provides and accepts ideas and suggestions in a constructive and helpful manner.

Experience training or providing elbow support to others in a variety of formats.

Excellent communication skills at the verbal, written, and presentation level. Proven ability to communicate effectively with technical and non-technical staff.

Proficiency with the Microsoft Suite of products (such as Outlook, Word, Teams, OneNote, Co-Pilot, etc.).

Licensure or certification in the state of Iowa, or equivalent for clinical profession.

Driver's license and ability to meet UI Fleet Safety Standards

Experience using Epic in an ambulatory or hospital setting.

Experience translating customer requirements into system design specifications.

Ability to assess learning needs and match to the most effective education methods.

• Previous experience providing 24x7 on-call technical support.

Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification.

This position is not eligible for University sponsorship for employment authorization.

For additional questions contact Brianne Fowler at [e-mail]

Additional Information

• Classification Title: Informatics Analyst
• Appointment Type: Professional and Scientific
• Schedule: Full-time
• Work Modality Options: On Campus

Compensation

Contact Information

Equal opportunity employer

The University of Iowa is an equal opportunity employer. All qualified applicants are encouraged to apply and will receive consideration for employment free from discrimination on the basis of race, creed, color, religion, national origin, age, sex, pregnancy (including childbirth and related conditions), disability, genetic information, status as a U.S. veteran, service in the U.S. military, sexual orientation, or associational preferences.

Persons with disabilities who need assistance or accommodations with the application or interview process may contact University Human Resources/Faculty and Staff Disability Services, [phone] or [e-mail] . For jobs in UI Health care, please contact UI Health care Leave & Disability Administration at 319-356-7543 .