EHR Education Implementation Specialist

University of Iowa; Iowa City (IA); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

24 days paid vacation per year

Paid sick leave

Benefits package (health, retirement)

Hybrid work within Iowa

Job summary

The University of Iowa is seeking an IT Support Consultant to provide EHR training to new and current end users, develop educational resources, and support Epic training initiatives. Responsibilities include classroom/virtual training, resource development, and coordinating training logistics within a hybrid Iowa-based setting.

Qualifications include a Bachelor’s in education or related field, 1–3 years in application/tech support, and strong communication skills.

Qualifications

• Experience (1-3 years) in application and/or technology support.
• Experience developing curriculum and educational resources.
• Experience providing focused training in large and small group settings.
• Experience communicating technical information to non-technical customers.
• Effective communication skills, both orally and in writing.
• Experience working independently with a strong focus on customer service.
• Driver's License and ability to meet UI Fleet Safety Standards.
• Education credentials and adult classroom teaching.
• Experience with Audio/Visual editing software (Camtasia, Articulate, etc.).
• Clinical, patient access or revenue experience in healthcare.
• Understanding of clinical workflows and Epic EHR knowledge.

Responsibilities

• Provide EHR training to new end users and assist current users to optimize EHR use.
• Develop educational resources and assessments; test and support systems.
• Coordinate training logistics and classes; deliver group or one-on-one sessions.
• Present system upgrades to end users and create video trainings.
• Liaise between end users and IT; mentor staff in areas of expertise.
• Work with Epic training support and validate educational outputs.

Skills

Curriculum development

Training delivery

Educational resources

Technical communication

Customer service

Education

Bachelor’s degree in education or related field

Equivalent combination of education and experience

Tools

Camtasia

Articulate

Job description

Provide EHR training to new end users, assist current users to optimize their EHR use and ensure that end users remain current on evolving functionality, provide educational support, and identify technical solutions, as needed. Key areas of responsibility include training (classroom/virtual/online); educational resource development; systems testing, and other duties as assigned.

Learn a variety of course curricula to support classroom training.

Develop and maintain resources, such as tip sheets, curriculum, exercise workbooks, videos/e Learnings and assessments.

Coordinate and communicate with departments regarding existing class schedules, class registration processes, scheduling of special request classes and other training logistics considerations.

Position Responsibilities:

Assists with testing build for application software optimizations and upgrades in test environments and training environments.

Assists with supporting end users who submit requests for Epic training support.

Partners with lead instructors to define department processes, evaluate system functionality, identify modifications, and output needs.

Verifies preliminary design and output to improve efficiencies and enhance patient safety.

Assists with development of educational resources and/or assessment tools.

Provides one-on-one training, group training or presentations.

May present system upgrades to end users that impact workflow and application functionality.

May create video training utilizing eLearning technologies to enhance the end user educational experience.

Assists clerical and clinical staff in the use of the EHR software.

May act as a credentialed or principal Epic certified trainer for multiple applications.

May assist with education and support components of projects.

May provide mentoring for staff and leadership in a specific area of expertise.

Builds and fosters relationships between IT partners and operational customers.

May be required to work on multiple responsibilities and projects simultaneously.

May function as a liaison between the end users and IT staff.

The University of Iowa offers a generous benefits package, including 24 days of paid vacation per year to start and paid sick leave. Complete information regarding the full benefits package may be viewed at https://hr.uiowa.edu/benefits .

Percent of Time:100%

Staff Type:Professional & Scientific

Type of Position:Regular

Education Requirement:

Bachelor’s degree in education, or related field, or an equivalent combination of education and experience.

Required Qualifications:

Experience (1-3 years) in application and/or technology support.

Experience developing curriculum and educational resources.

Experience providing focused training in large and small group settings.

Experience communicating technical information to non-technical customers.

Effective communication skills, both orally and in writing

Experience working independently with a strong focus on customer service.

Driver's License and ability to meet UI Fleet Safety Standards

Desired Qualifications:

Education credentials and adult classroom teaching.

Experience with Audio/Visual editing software (Camtasia, Articulate, etc.)

Clinical, patient access or revenue experience or previous experience in a healthcare setting.

Understanding of clinical, patient access or revenue workflows and processes to support patient care in a healthcare environment. Knowledge of the Epic EHR.

To be considered, applicants must upload a resume (under submission of relevant materials) that clearly addresses how they meet the listed required and desired qualifications of this position. A cover letter is desired as part of the application process. Job openings are posted for a minimum of 7 calendar days. This job may be removed from posting and filled at any time after the minimum posting period has ended.

Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification.

This position is not eligible for University sponsorship for employment authorization.

For any additional questions, please contact Sara Arnold at [e-mail]

Additional Information

• Classification Title: IT Support Consultant
• Appointment Type: Professional and Scientific
• Schedule: Full-time
• Work Modality Options: Hybrid within Iowa

Compensation

Contact Information

Equal opportunity employer

The University of Iowa is an equal opportunity employer. All qualified applicants are encouraged to apply and will receive consideration for employment free from discrimination on the basis of race, creed, color, religion, national origin, age, sex, pregnancy (including childbirth and related conditions), disability, genetic information, status as a U.S. veteran, service in the U.S. military, sexual orientation, or associational preferences.

Persons with disabilities who need assistance or accommodations with the application or interview process may contact University Human Resources/Faculty and Staff Disability Services, [phone] or [e-mail] . For jobs in UI Health care, please contact UI Health care Leave & Disability Administration at 319-356-7543 .

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