Senior IT ERP Support Analyst, IMMEDIATE opportunity

AllStaff; Cypress (CA); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

401k

20 paid days off

Job summary

AllStaff is looking for a Senior IT ERP Support Analyst to join their growing team in Cypress, California. This role involves providing high-quality support for ERP applications, ensuring timely and effective solutions for various IT challenges. Candidates should have a Bachelor's degree and over 5 years of experience in desktop and application support.

The position offers comprehensive benefits including medical, dental, and a 401k plan, along with 20 paid days off. Ideal candidates will have strong communication skills and proficiency in MS Office and Windows OS.

Qualifications

• 5+ years of experience supporting Dell desktops/laptops and Lenovo laptops.
• 2+ years of experience supporting ERP applications required.
• Excellent communication and customer rapport.

Responsibilities

• Gather customer information and analyze symptoms to identify problems.
• Optimize incident response through automated monitors and corrective actions.
• Educate and train customers.

Skills

Dell desktops/laptops support

Lenovo laptops support

HP printers support

MS Windows OS

MS Office proficiency

ERP applications

SQL or Microsoft Access

CompTIA A+

Trend Micro Antivirus support

Internet Explorer and Chrome

Education

Bachelor's Degree

Tools

ServiceNow

Help Desk Incident Management Software

Job description

Senior IT ERP Support Analyst, IMMEDIATE opportunity

Senior IT Support Analyst

Put your career on a positive track with a growing, nationally recognized manufacturing company in Southern California. This is an excellent opportunity with an organization that puts strong emphasis on providing high value products and services, while quickly fulfilling customer needs. Medical, Dental, Life and Disability insurance along with 401k and 20 paid days off are provided.

• Full-time

Senior IT Support Analyst Responsibilities:

• Listen to customers, gather customer information, analyze symptoms, break down complex issues, identify problem (including severity of issue)
• Identify areas to improve efficiency and optimize incident response through implementation of automated monitors and corrective action procedures
• Deliver high quality solutions that align with customer response timeline (SLA); accurately post status in ServiceNow ticketing system
• Provide practical solutions for a vast range of application/technology problems as well as technology training
• Evaluate new technology and methods as potential solutions
• Educate, train and build relationships with customers
• Document problems, corrective actions and SOPs
• Participate in strategy development

Senior IT Support Analyst Requirements:

• Bachelor's Degree
• 5+ years of experience supporting Dell desktops/laptops, Lenovo laptops, HP printers, hand‑held scanners and other desktop/application technologies
• Proficiency with MS Windows OS, MS Office and Desktop productivity tools
• 2+ years of experience supporting ERP applications required
• Excellent communication and customer rapport

Senior IT Support Analyst Preferred Skills and Certifications:

• ITIL Certification and CompTIA A+
• Help Desk Certifications, CompTIA Network
• 5+ years of experience with SQL or Microsoft Access database and Help Desk Incident Management Software
• 5+ years of experience working with Internet Explorer, Chrome, HTML, Win install, internet/intranet support
• 5+ experience supporting Trend Micro Antivirus, Citrix, Active Directory, TCPIP, DNS, DHCP, WINS, VPN client configuration, Microsoft Exchange/Outlook (creating rules), Excel Macros and formulas

All candidates must be legally eligible to work in the United States without sponsorship and reside locally. Sorry, no Visa Sponsorships or Transfers are available. Consulting Companies, Staffing Agencies and 3rd Party Recruiters need not apply.

Malone Workforce Solutions, IT & Engineering is an Equal Opportunity Employer.