Senior Tier 2 IT Help Desk Analyst — Microsoft & Security

Tech-24 A Commercial Food Service Repair Company Inc; Greenville (SC); On-site; USD 58,000 - 67,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) with company match

Paid time off & holidays

Employee Assistance Program (EAP)

Job summary

Tech-24 A Commercial Food Service Repair Company Inc is seeking a Senior IT Help Desk Analyst to provide on-site and remote Tier 1–2 support across a broad Microsoft ecosystem. The role requires hands-on problem solving, strong communication, and initiative to resolve issues before escalation.

Expect to support Office 365, Teams, OneDrive, and related tools, with a focus on security, MFA, and Azure environments.

Qualifications

• 3–5 years in IT support with Tier 2 escalation experience.
• Advanced understanding of Windows operating systems, printing, and Microsoft 365.
• Strong networking knowledge: IP, DNS, subnets, basic routing.
• Experience with Microsoft Entra ID, Azure, and ITSM like Freshservice.

Responsibilities

• Provide Tier 1 and Tier 2 IT support for on-site and remote employees across Microsoft apps (Office 365, Teams, OneDrive).
• Serve as primary escalation point for Tier 1 staff on complex issues including WAN/LAN, routers, firewalls, and security.
• Respond to tickets within 1–2 hours and keep users informed of status and progress.
• Troubleshoot Microsoft Entra ID, Azure environments, and on-premise domain configurations.
• Apply cybersecurity basics: MFA, conditional access, incident response procedures.
• Maintain documentation of incidents, resolutions, and system configurations.

Skills

Tier 2 escalation experience

Windows OS

Microsoft 365

Networking fundamentals

Microsoft Entra ID

Azure

ITSM tools

Tools

Freshservice

Job description

Tech-24 A Commercial Food Service Repair Company Inc is seeking a Senior IT Help Desk Analyst to provide on-site and remote Tier 1–2 support across a broad Microsoft ecosystem. The role requires hands-on problem solving, strong communication, and initiative to resolve issues before escalation.

Expect to support Office 365, Teams, OneDrive, and related tools, with a focus on security, MFA, and Azure environments.