Senior IT Support Analyst: OT & Enterprise Infra

Quanta Power Solutions, LLC; Birmingham (AL); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive pay

Weekly pay

401(k) plan

Holiday pay

PTO

Health coverage

Pet insurance

EAP

Professional development

Tuition assistance

Employee discount

Job summary

Quanta Power Solutions, LLC seeks an IT Support Analyst III to provide advanced technical support across corporate and field environments, including OT systems essential to energy infrastructure. You will lead escalations, manage identity, security, and connectivity, and partner with engineering and project teams.

The role requires 5–8 years in IT support, Windows/M365 expertise, and strong communication. Travel to job sites and field offices is anticipated as part of this senior position.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Information Systems, or related field (or equivalent).
• 5–8 years of IT support, systems administration, or related technical role.
• Advanced experience with Windows OS and Microsoft 365 environments.
• Strong experience administering AD, Azure AD (Entra ID), Group Policy, and user access management.
• Experience with networking concepts (TCP/IP, DNS, DHCP, VPNs) and remote/site support.
• Knowledge of cybersecurity basics, vulnerability management, and incident response.
• Experience with backups, business continuity, and disaster recovery.

Responsibilities

• Provide Tier 2/3 technical support for complex hardware, software, and connectivity issues across corporate and field locations.
• Act as escalation point for service desk and junior staff.
• Manage and secure IT assets, including endpoints and peripherals.
• Administer AD, Azure AD, Group Policy, and identity management solutions.
• Maintain LAN/WAN, VPN, and remote connectivity for offices, substations, and sites.
• Lead OT/SCADA and industrial control systems support in energy infrastructure projects.
• Implement cybersecurity initiatives, patching, and disaster recovery testing.
• Create technical documentation and SOPs; mentor junior staff.

Skills

Troubleshooting

Communication

Prioritization

Independent working

Customer service

Education

Bachelor's degree in IT/CS/IS or related

Tools

Active Directory

Azure Entra ID

Group Policy

Microsoft 365

Exchange Online

Intune/SCCM

Job description

Quanta Power Solutions, LLC seeks an IT Support Analyst III to provide advanced technical support across corporate and field environments, including OT systems essential to energy infrastructure. You will lead escalations, manage identity, security, and connectivity, and partner with engineering and project teams.

The role requires 5–8 years in IT support, Windows/M365 expertise, and strong communication. Travel to job sites and field offices is anticipated as part of this senior position.