Senior Help Desk Analyst — Engineering Software & IT Ops

Quanta Power Solutions; Birmingham (AL); On-site; USD 60,000 - 95,000; Full time

Benefits offered by this job

Competitive Compensation

Weekly Pay

401(k) Retirement Plan

Holiday Pay

Paid Time Off (PTO)

Pet Insurance

Employee Assistance Program (EAP)

Professional Development

Tuition Assistance

Employee Discount Program

Job summary

Quanta Power Solutions is seeking a highly skilled Help Desk Analyst III to provide advanced technical support for engineering teams and business users. This role serves as the senior escalation point for complex desktop, application, and system issues, with a strong focus on engineering software and technology environments.

The successful candidate will support critical applications used for power delivery, utility design, construction, and infrastructure projects while ensuring high levels of

Qualifications

• Bachelor’s degree in IT, CS, Engineering or related field, or equivalent experience.
• 5+ years in Help Desk/Desktop Support/Application Support/IT Operations.
• Strong understanding of engineering applications/workflows in utility/infra environments.
• Experience with CAD/engineering software (AutoCAD, Bentley MicroStation, Autodesk, ArcGIS, Primavera, Bluebeam).
• Advanced knowledge of Windows, Microsoft 365, Active Directory, network troubleshooting, and endpoint management.
• Experience with software licensing, deployments, and vendor-managed solutions.

Responsibilities

• Provide Tier III technical support for end users and enterprise systems.
• Troubleshoot and resolve complex software, hardware, network, and application issues.
• Support engineering software including CAD, GIS, design, modeling, and project management tools.
• Install, configure, upgrade and maintain engineering software and licensing systems.
• Collaborate with engineering, IT infrastructure, cybersecurity, and vendors to improve performance.
• Perform root cause analysis and implement preventive solutions.
• Assist with workstation imaging, software deployment, user access management, and endpoint administration.
• Create and maintain technical documentation and knowledge articles.
• Mentor junior staff and act as a technical resource for escalated issues.
• Participate in system upgrades and continuous improvement initiatives.

Skills

Help Desk

Desktop Support

Application Support

IT Operations

Education

Bachelor’s degree in IT/CS/Engineering

Tools

AutoCAD

Bentley MicroStation

Autodesk products

ArcGIS

Primavera

Bluebeam

Microsoft 365

Active Directory

Intune

SCCM

Azure Active Directory

virtualization technologies

Job description

Quanta Power Solutions is seeking a highly skilled Help Desk Analyst III to provide advanced technical support for engineering teams and business users. This role serves as the senior escalation point for complex desktop, application, and system issues, with a strong focus on engineering software and technology environments.

The successful candidate will support critical applications used for power delivery, utility design, construction, and infrastructure projects while ensuring high levels of