Help Desk Analyst III - Engineering Applications

Quanta Power Solutions; Birmingham (AL); On-site; USD 60,000 - 95,000; Full time

Benefits offered by this job

Competitive Compensation

Weekly Pay

401(k) Retirement Plan

Holiday Pay

Paid Time Off (PTO)

Pet Insurance

Employee Assistance Program (EAP)

Professional Development

Tuition Assistance

Employee Discount Program

Job summary

Quanta Power Solutions is seeking a highly skilled Help Desk Analyst III to provide advanced technical support for engineering teams and business users. This role serves as the senior escalation point for complex desktop, application, and system issues, with a strong focus on engineering software and technology environments.

The successful candidate will support critical applications used for power delivery, utility design, construction, and infrastructure projects while ensuring high levels of

Qualifications

• Bachelor’s degree in IT, CS, Engineering or related field, or equivalent experience.
• 5+ years in Help Desk/Desktop Support/Application Support/IT Operations.
• Strong understanding of engineering applications/workflows in utility/infra environments.
• Experience with CAD/engineering software (AutoCAD, Bentley MicroStation, Autodesk, ArcGIS, Primavera, Bluebeam).
• Advanced knowledge of Windows, Microsoft 365, Active Directory, network troubleshooting, and endpoint management.
• Experience with software licensing, deployments, and vendor-managed solutions.

Responsibilities

• Provide Tier III technical support for end users and enterprise systems.
• Troubleshoot and resolve complex software, hardware, network, and application issues.
• Support engineering software including CAD, GIS, design, modeling, and project management tools.
• Install, configure, upgrade and maintain engineering software and licensing systems.
• Collaborate with engineering, IT infrastructure, cybersecurity, and vendors to improve performance.
• Perform root cause analysis and implement preventive solutions.
• Assist with workstation imaging, software deployment, user access management, and endpoint administration.
• Create and maintain technical documentation and knowledge articles.
• Mentor junior staff and act as a technical resource for escalated issues.
• Participate in system upgrades and continuous improvement initiatives.

Skills

Help Desk

Desktop Support

Application Support

IT Operations

Education

Bachelor’s degree in IT/CS/Engineering

Tools

AutoCAD

Bentley MicroStation

Autodesk products

ArcGIS

Primavera

Bluebeam

Microsoft 365

Active Directory

Intune

SCCM

Azure Active Directory

virtualization technologies

Job description

Quanta Power Solutions brings together the industry-leading capabilities and resources of Quanta's operating companies to deliver complete EPC solutions. Our integrated approach spans power generation, battery energy storage, renewables, transmission, substation, and underground infrastructure — from concept to commissioning, we execute complex power infrastructure projects with the speed, certainty, and operational excellence our customers depend on.

At Quanta Power Solutions, we are driven by a culture of safety, integrity, and disciplined execution — and we're building a team that shares that commitment.

About this Role

Quanta Power Solutions is seeking a highly skilled Help Desk Analyst III to provide advanced technical support for engineering teams and business users. This role serves as the senior escalation point for complex desktop, application, and system issues, with a strong focus on engineering software and technology environments. The successful candidate will support critical applications used for power delivery, utility design, construction, and infrastructure projects while ensuring high levels of system performance, reliability, and customer service.

What You'll Do

Key Responsibilities

• Provide Tier III technical support for end users, engineering applications, and enterprise systems.
• Troubleshoot and resolve complex software, hardware, network, and application issues.
• Support engineering software including CAD, GIS, design, modeling, project management, and related utility engineering applications.
• Install, configure, upgrade, and maintain engineering software and licensing systems.
• Partner with engineering, IT infrastructure, cybersecurity, and vendors to resolve technical issues and improve application performance.
• Perform root cause analysis and implement solutions to prevent recurring problems.
• Support workstation imaging, software deployment, user access management, and endpoint administration.
• Create and maintain technical documentation, knowledge articles, and support procedures.
• Mentor junior support staff and serve as a technical resource for escalated issues.
• Participate in technology projects, system upgrades, and continuous improvement initiatives.

What You'll Bring

Required Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or related field; equivalent experience considered.
• 5+ years of experience in Help Desk, Desktop Support, Application Support, or IT Operations.
• Strong understanding of engineering applications and workflows in utility, power, construction, or infrastructure environments.
• Experience supporting CAD and engineering software such as AutoCAD, Bentley MicroStation, Autodesk products, ArcGIS, Primavera, Bluebeam, or similar platforms.
• Advanced knowledge of Windows operating systems, Microsoft 365, Active Directory, network troubleshooting, and endpoint management.
• Experience supporting software licensing, application deployments, and vendor-managed solutions.

Preferred Qualifications

• Experience supporting electric utility, transmission, distribution, or engineering organizations.
• Knowledge of Microsoft Intune, SCCM, Azure Active Directory, and virtualization technologies.
• ITIL Foundation, Microsoft, or relevant technical certifications.
• Advanced troubleshooting and problem-solving skills
• Strong customer service and communication abilities
• Ability to manage multiple priorities in a fast-paced environment
• Collaboration across engineering, operations, and IT teams
• Commitment to continuous improvement and operational excellence

What You'll Get

• Competitive Compensation
• Weekly Pay
• 401(k) Retirement Plan
• Holiday Pay
• Paid Time Off (PTO)
• Pet Insurance
• Employee Assistance Program (EAP)
• Professional Development
• Tuition Assistance
• Employee Discount Program

Equal Opportunity Employer

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, national origin or ancestry, sex (including gender, pregnancy, sexual orientation, and/or gender identity), age, disability, genetic information, veteran status, and/or any other basis protected by applicable federal, state or local law.

We are an Equal Opportunity Employer, including disability and protected veteran status.

We prohibit all types of discrimination and are committed to providing access and equal opportunity for individuals with disabilities. For additional information or if reasonable accommodation is needed to participate in the job application, interview, or hiring processes or to perform the essential functions of a position, please contact us the Company’s Human Resources department.