Senior IT Support Analyst – Higher Ed Tech & Collaboration

Princeton University; Princeton (NJ); On-site; USD 94,000 - 107,000; Full time

Job summary

Princeton University is seeking a Technical Support Analyst to provide IT service and support for the Dean's Office of the School of Engineering & Applied Science. The role encompasses Windows/Mac hardware, software, and collaboration tools for faculty, staff, and students across multiple centers and labs.

Responsibilities include desk support, remote assistance, and event tech for hybrid meetings, while upholding IT security policies and asset management.

Qualifications

• Bachelor’s degree or equivalent professional work experience
• 5+ years of experience providing technical support
• Advanced knowledge of Windows and Macintosh computers, OS, and smartphones
• Strong understanding of network connectivity, security, and troubleshooting
• Experience supporting Microsoft 365, printing, and conferencing technologies
• Excellent organizational and interpersonal communication skills
• Ability to lift 25 to 50 lbs and work some late afternoons/evening and weekend hours

Responsibilities

• Support Windows and Mac computers, mobile devices, printers and peripherals for department users
• Troubleshoot and resolve user-reported technology issues and escalate as needed
• Provide support for campus collaboration apps including Microsoft 365, SharePoint, Teams, OneDrive, Google Apps, Zoom, Webex
• Support user access management and data security
• Assist users with setups including new software, printing, websites, and other IT services
• Install, configure, and upgrade OS/software to maintain security
• Ensure timely remediation of security vulnerabilities and incidents
• Manage department accounts security, provisioning and renewals
• Support hybrid meetings and conference spaces with AV equipment
• Participate in department IT projects and maintain documentation

Skills

Technical support

Windows

MacOS

Microsoft 365

Customer service

Networking basics

Education

Bachelor's degree or equivalent

Tools

ServiceNow

Bomgar

Jamf

Intune

Zoom

Webex

Job description

Princeton University is seeking a Technical Support Analyst to provide IT service and support for the Dean's Office of the School of Engineering & Applied Science. The role encompasses Windows/Mac hardware, software, and collaboration tools for faculty, staff, and students across multiple centers and labs.

Responsibilities include desk support, remote assistance, and event tech for hybrid meetings, while upholding IT security policies and asset management.