Senior IT Support Administrator – On-Site (Secret)

GovCIO; Boston (MA); On-site; USD 65,000 - 90,000; Full time

Job summary

GovCIO is seeking a Senior Customer Support Administrator/IT Specialist with an active Secret clearance to serve as the on-site point of contact for Boston-based customers. You will provide assistance, resolve issues, and ensure exceptional service across classified and unclassified networks, working fully on-site in Boston, MA.

Responsibilities include managing Windows environments, service requests, device provisioning, AD permissions, and VTC equipment troubleshooting, with a focus on

Qualifications

• High school diploma plus 9+ years in customer support or equivalent experience.
• Strong communication, problem-solving and interpersonal skills for inquiries and resolutions.
• Experience with system reimaging, remote desktop management tools, and remote connection tools.

Responsibilities

• Provide on-site support for Windows environments, peripherals, printers, and scanners.
• Log and track service requests using Remedy, ServiceNow and similar systems.
• Troubleshoot on-site network, hardware, and software issues including O365/OneDrive.
• Support mobile devices and MDM solutions; maintain AD accounts and permissions.
• Assist with relocations/moves and workstation setup and teardown.

Skills

Communication

Problem-solving

Interpersonal skills

Education

High school diploma with 9+ years of customer support

Tools

Remedy

ServiceNow

ServiceManager

Job description

GovCIO is seeking a Senior Customer Support Administrator/IT Specialist with an active Secret clearance to serve as the on-site point of contact for Boston-based customers. You will provide assistance, resolve issues, and ensure exceptional service across classified and unclassified networks, working fully on-site in Boston, MA.

Responsibilities include managing Windows environments, service requests, device provisioning, AD permissions, and VTC equipment troubleshooting, with a focus on