Senior On-Site IT Support Administrator (Secret Clearance)

GovCIO; Largo (MD); On-site; USD 70,000 - 85,000; Full time

Benefits offered by this job

EAP

Corporate Discounts

Learning & Development platform

Certification Assistance

Referral Bonus Program

Internal Mobility Program

Pet Insurance

Flexible Work Environment

Job summary

GovCIO is seeking a Senior Customer Support Administrator/IT Specialist with an active Secret clearance for an on-site role in Largo, MD. You will be the primary on-site contact for customer support, resolving issues and ensuring excellent service across classified and unclassified networks.

Responsibilities include managing service tickets, supporting Windows environments, AD accounts, mobile devices, and collaboration tools like O365/OneDrive, with a focus on security and reliability.

Qualifications

• High school diploma with 6–9 years IT customer support or commensurate experience.
• Excellent communication and interpersonal skills for handling inquiries professionally.
• Experience with system reimaging, remote desktop management platforms, and remote connection tools.

Responsibilities

• Serve as on-site customer support point of contact for classified and unclassified networks.
• Create, update, and track service calls in ticketing systems (Remedy, ServiceNow, ServiceManager).
• Troubleshoot on-site hardware and communications equipment; support mobile devices (MDM).
• Assist relocations and moves; stage/dismantle end-user workstations; manage AD accounts and permissions.
• Maintain UPS operability and troubleshoot VTC equipment; support O365 and OneDrive.

Skills

Communication

Problem solving

Interpersonal skills

IT customer support

Education

High school diploma

Tools

Remedy

ServiceNow

ServiceManager

Remote desktop management

MDM

Office 365

Active Directory

Job description

GovCIO is seeking a Senior Customer Support Administrator/IT Specialist with an active Secret clearance for an on-site role in Largo, MD. You will be the primary on-site contact for customer support, resolving issues and ensuring excellent service across classified and unclassified networks.

Responsibilities include managing service tickets, supporting Windows environments, AD accounts, mobile devices, and collaboration tools like O365/OneDrive, with a focus on security and reliability.