Senior IT Supervisor - Cyber Command Support

Defense Information Systems Agency; Mechanicsburg (Cumberland County); Hybrid; USD 110,000 - 140,000; Full time

Job summary

Defense Information Systems Agency in Mechanicsburg, PA is seeking a senior IT supervisor to direct customer-support services and lead enterprise IT projects within the Cyber Excepted Service. The role focuses on planning, policy development, and delivering mission-critical IT support with security-clearance readiness.

Candidates should have experience leading teams, coordinating resources, and implementing service-delivery strategies to improve performance and meet complex requirements.

Qualifications

• Attention to Detail - review IT-related work for accuracy and standards.
• Customer Service - build relationships and tailor IT products/services.
• Oral Communication - brief senior management and IT staff clearly.
• Problem Solving - identify alternatives for complex IT issues.

Responsibilities

• Directs and supervises customer-support personnel; plans work, assigns priorities, adjusts workloads, provides technical guidance, and resolves issues.
• Manages planning and delivery of enterprise customer-support services, including troubleshooting and training.
• Leads IT projects and portfolio activities; coordinates requirements, resources, schedules and risks to deliver mission capabilities.
• Develops and implements customer-support policies and service-delivery strategies to improve performance.
• Serves as a technical advisor on advanced IT issues; evaluates emerging technologies and resolves complex problems.

Skills

Attention to Detail

Customer Service

Oral Communication

Problem Solving

Job description

Defense Information Systems Agency in Mechanicsburg, PA is seeking a senior IT supervisor to direct customer-support services and lead enterprise IT projects within the Cyber Excepted Service. The role focuses on planning, policy development, and delivering mission-critical IT support with security-clearance readiness.

Candidates should have experience leading teams, coordinating resources, and implementing service-delivery strategies to improve performance and meet complex requirements.