Senior IT Supervisor – Cyber Systems & Customer Support

Defense Information Systems Agency; Chambersburg (Franklin County); On-site; USD 90,000 - 120,000; Full time

Job summary

Defense Information Systems Agency in the United States seeks a senior supervisor within the Cyber Excepted Service to oversee customer-support operations and IT service delivery, aligning with the mission of the US Cyber Command.

The role directs staff, manages projects, develops policies, and serves as a technical advisor on complex IT issues to improve performance and ensure mission success.

Qualifications

• Attention to Detail: experience reviewing IT-related work for accuracy and consistency.
• Customer Service: build relationships and anticipate IT needs of customers.
• Oral Communication: briefing senior management and IT staff on status and complex info.
• Problem Solving: identify alternatives for highly complex IT issues.

Responsibilities

• Directs and supervises customer-support personnel; plans work, assigns priorities, adjusts workloads, provides technical guidance, and resolves operational and personnel issues.
• Manages planning and delivery of enterprise customer-support services, including troubleshooting, customer assistance, training, and resolution of complex IT service requirements.
• Leads IT projects and portfolio activities; coordinates customer requirements, technical resources, schedules, risks, and service commitments to deliver mission capabilities.
• Develops, interprets, and implements customer-support policies, procedures, and service-delivery strategies to improve performance and ensure consistent IT support.
• Serves as a technical advisor on advanced IT customer-support issues; evaluates emerging technologies and resolves complex information-management and service-delivery problems.

Skills

Attention to Detail

Customer Service

Oral Communication

Problem Solving

Job description

Defense Information Systems Agency in the United States seeks a senior supervisor within the Cyber Excepted Service to oversee customer-support operations and IT service delivery, aligning with the mission of the US Cyber Command.

The role directs staff, manages projects, develops policies, and serves as a technical advisor on complex IT issues to improve performance and ensure mission success.