Senior IT Service Delivery Lead (Cyber)

Defense Information Systems Agency

Limestone (ME)

Hybrid

USD 100,000 - 140,000

Full time

4 hours ago

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Job summary

Defense Information Systems Agency (DISA) in the United States is seeking a senior-level leader to supervise IT customer-support services within the CES framework. The role focuses on directing staff, delivering enterprise support, and guiding project portfolios to ensure mission capabilities.

You will develop policies and advise on technology initiatives critical to cyber defense operations. The position requires Top-Secret clearance eligibility, DoD security requirements, and shift work as

Qualifications

Attention to detail demonstrated by reviewing IT work for accuracy and alignment with standards.
Customer service experience building relationships and tailoring IT solutions for users.
Oral communication skills to brief senior management and IT teams on complex systems.
Problem solving with ability to evaluate alternatives for IT issues.

Responsibilities

Directs and supervises customer-support personnel; plans work, prioritizes tasks, and guides staff.
Manages planning and delivery of enterprise customer-support services and resolutions.
Leads IT projects and coordinates requirements, resources, schedules, and risks.
Develops and implements customer-support policies and service-delivery strategies.
Serves as a technical advisor on advanced IT customer-support issues.