Senior IT Specialist: Lead IT Support & Systems Admin

Lamark; Boca Raton (FL); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Company culture

Growth opportunity

Medical insurance

Vision and dental insurance

401(k) plan

Company events

Job summary

Lamark Media in Boca Raton, FL is seeking a Senior IT Specialist to deliver efficient IT support, administer Microsoft 365, Entra and JAMF, and work with internal users and vendors to keep systems running smoothly.

The role emphasizes process documentation, change management, and ongoing optimization of company systems, with opportunities to influence security and user experience across a hybrid workforce.

Qualifications

• 5+ years of professional IT experience in an IT Support, Systems Administrator, or Senior Help Desk role.
• Expertise with Microsoft 365 Administration, Slack Enterprise, and Entra/Exchange.
• Familiarity with Windows and Apple operating systems, including device setup, troubleshooting, and user support.
• Experience working with new or emerging cloud-based systems, including evaluating, implementing, and supporting SaaS tools.
• Proficiency with change management best practices and new system implementation.
• Strong skills in technical writing and documentation for internal and end-user processes.
• Ability to communicate clearly with both technical and non-technical users.

Responsibilities

• Act as the first point of escalation for technical issues and service desk support requests.
• Ensure timely resolution of incidents and implementation of IT improvements.
• Help administer and manage Microsoft 365 Exchange, Entra, JAMF environments.
• Help manage system implementations, upgrades, and migrations with a focus on user experience and minimal disruption.
• Create, document, and roll out IT processes and SOPs for both internal teams and MSP use.
• Support IT change management initiatives and new system onboarding across the organization.
• Monitor systems performance and proactively identify opportunities for increased efficiency and security.
• Provide high‑level user support and training for key business systems.
• Maintain asset tracking and software licensing records.

Skills

IT Support

Microsoft 365

Slack Enterprise

Entra/Exchange

MacOS & iOS

Cloud SaaS tools

Change management

Technical writing

Clear communication

Tools

JAMF

Job description

Lamark Media in Boca Raton, FL is seeking a Senior IT Specialist to deliver efficient IT support, administer Microsoft 365, Entra and JAMF, and work with internal users and vendors to keep systems running smoothly.

The role emphasizes process documentation, change management, and ongoing optimization of company systems, with opportunities to influence security and user experience across a hybrid workforce.