IT Systems & Support Specialist: Enterprise Admin & Help Desk

Florida Atlantic University; Boca Raton (FL); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Excellent benefits package

State retirement options

PSLF program

Sick Leave Pool Program

Paid time off

Job summary

Florida Atlantic University seeks an IT Systems and Support Specialist for the Boca Raton campus to provide day-to-day server, VM, and infrastructure support, ensure data security, and support user devices and Office 365 services.

The role includes managing Active Directory, Intune, and device compliance, plus contributing to information security initiatives and user documentation. Strong communication, writing skills, and a valid driver’s license are essential.

Qualifications

• Bachelor's degree in an IT-related field with 2+ years of related experience, or an Associate's degree with 5+ years.
• Excellent customer service and communication skills.
• Valid driver's license.

Responsibilities

• Provide day-to-day administration and operational support for servers, systems, and applications.
• Configure, deploy, and maintain servers, virtual machines, and network storage systems; ensure backup, recovery, data security, and physical device security.
• Manage Active Directory and Intune: user and group management, device provisioning, configuration and compliance oversight, script development and deployment, and application packaging, deployment, and updates.
• Conduct weekly MDM audits to ensure device compliance; contact users and remediate non-compliant devices.
• Support information security initiatives and conduct system audits, including HIPAA/HITECH compliance.
• Manage user access controls, software licensing, printer systems, and ListServ email services; provide technical consulting across infrastructure, security, mobile device management, and educational technologies.
• Create and maintain technical documentation and liaise with Central IT, hospitals, and external partners.
• Provide first and second tier technical support for desktops, mobile devices, AV systems, network access, and connectivity issues.
• Install, configure, maintain, and troubleshoot operating systems, applications, hardware, and software.
• Support Office 365, SharePoint, classroom and instructional technologies, and research/clinical IT needs.
• Respond to support requests via phone, chat, ticketing, email, and walk-ins; on-site and remote support for all locations.
• Provision equipment and system access for new users.
• Test and evaluate new tools, procedures, and software prior to deployment.
• Create end-user documentation and maintain knowledge base articles.
• Mentor and support Help Desk staff and student workers.

Skills

Customer service

Communication

Driver's license

Technical writing

Scripting languages

Education

Bachelor's degree in IT field

Associate's degree in IT field

Tools

Windows

macOS

iOS

Android

Office 365

Active Directory

Entra

Intune

JAMF

VMware

Hyper-V

KVM

Veeam

CrashPlan

Job description

Florida Atlantic University seeks an IT Systems and Support Specialist for the Boca Raton campus to provide day-to-day server, VM, and infrastructure support, ensure data security, and support user devices and Office 365 services.

The role includes managing Active Directory, Intune, and device compliance, plus contributing to information security initiatives and user documentation. Strong communication, writing skills, and a valid driver’s license are essential.