IT Systems & Support Specialist: Windows & 365 Expert

CornerStone Technology Talent Services; Addison (TX); On-site; USD 60,000 - 80,000; Full time

Job summary

CornerStone Technology Talent Services is seeking an IT Systems & Support Specialist to provide responsive technical support to onsite and remote employees. You will handle Windows devices, Microsoft 365, user access, and enterprise applications, ensuring rapid resolution and clear communication.

This hands-on role requires documenting all work in Jira, managing tickets, and ownership from initial contact through verification.

Qualifications

• 3 years of hands-on end-user support in a Windows-based corporate environment.
• Experience with Level 1 troubleshooting, Microsoft 365, and Active Directory.
• Familiarity with ticketing systems such as Jira or a comparable platform.
• Experience supporting user accounts, onboarding, offboarding, laptop deployment, and IT equipment.
• Understanding of networking fundamentals, authentication, hardware, peripherals, and common business applications.

Responsibilities

• Provide Level 1 technical support for Windows devices, Microsoft 365 applications, authentication issues, hardware, peripherals, connectivity, and enterprise applications.
• Deliver friendly and professional support to employees, executives, and office visitors.
• Record and manage all support requests in Jira, including walk-up and messaging-based requests.
• Prioritize tickets, communicate status, identify blockers, and follow through until resolution is confirmed.
• Perform employee onboarding, offboarding, role changes, and access administration.
• Support laptop imaging, deployment, recovery, reassignment, and retirement.
• Assist with Microsoft 365, Active Directory, Microsoft Entra ID, and Microsoft Intune administration.
• Support endpoint enrollment, application deployment, patching, compliance, security settings, and Windows Autopilot.
• Maintain accurate hardware, software, identity, license, and asset records.
• Support workstations, conference rooms, presentation technology, and other office equipment.
• Follow established security, access-control, and change-management procedures.
• Create and maintain technical documentation and knowledge-base articles in Confluence.
• Identify opportunities to improve, standardize, or automate recurring IT processes.
• Use approved AI tools responsibly to assist with troubleshooting, documentation, and productivity.
• Escalate issues appropriately and collaborate with senior technical team members when needed.

Skills

Windows support

Microsoft 365

Active Directory

Jira

Confluence

PDQ

Tools

Jira

Confluence

PDQ

Job description

CornerStone Technology Talent Services is seeking an IT Systems & Support Specialist to provide responsive technical support to onsite and remote employees. You will handle Windows devices, Microsoft 365, user access, and enterprise applications, ensuring rapid resolution and clear communication.

This hands-on role requires documenting all work in Jira, managing tickets, and ownership from initial contact through verification.