Senior IT Solutions Engineer

Novatech, Inc.; Alpharetta (GA); Presencial; USD 85.000 - 120.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Dental & Vision

Life insurance

401(k) with match

Paid time off

Volunteer Time Off

Floating holidays

Parental leave

Descripción de la vacante

Novatech, Inc. is seeking a Professional Services Engineer to support enterprise customers across Atlanta, GA, Columbia, SC, and Nashville, TN. The role focuses on server implementations, cloud services, networking, and infrastructure projects, with a strong emphasis on documentation and customer communications.

Ideal candidates will manage projects end-to-end, collaborate with vendors, and guide customers through complex technical solutions while maintaining SLA goals and security standards.

Formación

• Experience implementing server solutions for enterprise customers.
• Hands-on with Azure, Intune, Office 365 and SharePoint.
• Experience with network devices and security appliances.

Responsabilidades

• Lead and implement high-level server projects for customers.
• Configure networking, firewalls, VPNs and infrastructure components.
• Document topologies and collect data during onboarding.
• Coordinate project plans and communicate milestones to customers.
• Provide level 3 support guidance and maintain SLA objectives.

Conocimientos

Server implementations

Cloud platforms (Azure/Intune/Office 3

Networking & security

Technical lead / project coordination

Documentation & process

Customer communication

Herramientas

Dell hardware

VMware

Windows Server

Remote Desktop Services

Fortinet

SonicWall

VPN

SharePoint

Office 365

Intune

Azure

Descripción del empleo

Novatech, Inc. is seeking a Professional Services Engineer to support enterprise customers across Atlanta, GA, Columbia, SC, and Nashville, TN. The role focuses on server implementations, cloud services, networking, and infrastructure projects, with a strong emphasis on documentation and customer communications.

Ideal candidates will manage projects end-to-end, collaborate with vendors, and guide customers through complex technical solutions while maintaining SLA goals and security standards.