Professional Services Engineer

Novatech, Inc.; Alpharetta (GA); Presencial; USD 85 000 - 120 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical insurance

Dental & Vision

Life insurance

401(k) with match

Paid time off

Volunteer Time Off

Floating holidays

Parental leave

Resumo da oferta

Novatech, Inc. is seeking a Professional Services Engineer to support enterprise customers across Atlanta, GA, Columbia, SC, and Nashville, TN. The role focuses on server implementations, cloud services, networking, and infrastructure projects, with a strong emphasis on documentation and customer communications.

Ideal candidates will manage projects end-to-end, collaborate with vendors, and guide customers through complex technical solutions while maintaining SLA goals and security standards.

Qualificações

• Experience implementing server solutions for enterprise customers.
• Hands-on with Azure, Intune, Office 365 and SharePoint.
• Experience with network devices and security appliances.

Responsabilidades

• Lead and implement high-level server projects for customers.
• Configure networking, firewalls, VPNs and infrastructure components.
• Document topologies and collect data during onboarding.
• Coordinate project plans and communicate milestones to customers.
• Provide level 3 support guidance and maintain SLA objectives.

Conhecimentos

Server implementations

Cloud platforms (Azure/Intune/Office 3

Networking & security

Technical lead / project coordination

Documentation & process

Customer communication

Ferramentas

Dell hardware

VMware

Windows Server

Remote Desktop Services

Fortinet

SonicWall

VPN

SharePoint

Office 365

Intune

Azure

Descrição da oferta de emprego

At Novatech, we are on a mission to provide exceptional customer service in the business solutions industry. From managed print and managed IT to cybersecurity and cloud solutions, Novatech helps increase profits by empowering businesses to increase productivity, lower costs and drive growth through expert guidance and support of cutting‑edge technology.

Imagine working for a company that awards innovation, teamwork, and growth. Bring your talents to Novatech and immerse yourself in a company that provides great benefits, professional development, and a passionate team of co‑workers!

Novatech has an exciting opportunity for you as a Professional Services Engineer. The ideal candidate will be located in one of our markets in Atlanta, GA, Columbia, SC, or Nashville, TN.

Responsibilities include but are not limited to:

• Handle high level server implementations through lower‑level PC Needs
  • Dell, VMWare, Windows Server, Remote Desktop Services
  • Azure, Intune, Office 365, SharePoint
  • Working with vendors for line of business application installs
• Handle networking, router, firewall, and infrastructure implementations
  • Fortinet, Sonicwall, VPN, VLAN, Wireless access, Switching
  • UPS, Racking, cable management
• Implement solutions into both new and existing customer sites
  • Act as technical lead and/or helper on select projects
• Document technology and topologies during onboarding of new customers
  • Run data collection tools
  • Perform manual data collection and network observations
  • Interview customers in regard to business needs and pain‑points
  • Updates systems and report gaps to supervisors
• Assist in the creation and execution of project plans
• Be able to identify, understand, and communicate implementation milestones, fail points, and time traps to both the customer and Novatech staff
• Assist with and/or advise technical services department with level 3 support needs
• Maintain training and certification goals
• Documentation and detail specialist
• Engagement of tickets based on severity
• Proper customer communication for work approval
• Maintain security and privacy levels regarding customer data and corporate policies
• Update assigned tickets daily
  • Enter accurate and detailed notes in tickets
  • Verify Correct Status and Agreement
  • Verify correct problem type and sub type
  • Update Internal communication fields
  • Communicate with customers regularly and often
  • Follow up/return all emails and voicemails daily
  • Close tickets only when customer confirms complete
• Understand and follow escalation paths
  • Maintain reasonable time objectives in the troubleshooting
  • Communicate with Team Leaders prior to escalations
  • Communicate to the user that the ticket has been escalated
• Document new findings and update existing configurations
• Completing tasks against deadlines
• Maintain SLA goals
• Alert Management to any issues both internal and client facing

CERTIFICATION GOALS

• It is required for all full‑time technical staff positions to take two Microsoft or other approved certification exams per year. Passing the exam is not a condition of employment; however, a genuine effort to do so is required. Exams must be pre‑approved, however Novatech will pay for two (2) exam attempts and all study materials necessary.
• As a Vendor Certified Employee, you will be required to associate your certifications with Novatech to assist with partner level certification needs as well as have access to various training materials. Your association is controlled by you and moves with you should employment with us terminate.
• Comprehensive benefit package including medical, prescription, dental, vision, life insurance and other supplemental coverage.
• 401(k) plan with matching company contribution.
• Generous Paid Time Off, Volunteer Time Off, Floating Holiday, Company Holidays and Parental Leave.
• $300 per year to contribute to achieving your personal wellness and fitness goals.
• Employee Recognition Programs.

Novatech provides equal employment opportunities (EEO) to all employees and applicants. We consider qualified applicants for employment regardless of race, color, religion, creed, national origin, sex, pregnancy, sexual orientation, gender identification, disability, alienage or citizenship status, marital status, genetic information, veteran status, or any other characteristic protected under applicable law.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.