Senior IT Services Technician — Stability & Growth

Jordan; Taunton (MA); On-site; USD 36,506 - 46,149; Full time

Benefits offered by this job

Stability

Longevity

Growth

Employee Benefits

Job summary

Jordan's Furniture is seeking a Senior IS Services Technician to provide advanced technical support for employees across our company information systems. Based at our Taunton distribution center, you will troubleshoot, escalate, configure equipment, install software, and document processes to keep teams connected, productive, and supported.

You will join a team that values stability, longevity, and growth. The role requires 3–5 years of experience, strong English communication, and may require

Qualifications

• 3–5 years of experience in technical support or a similar role.
• Industry standard certifications are preferred but not required.
• Excellent interpersonal, oral, and written communication skills.
• Must read and communicate effectively in English.
• May be required to drive to other locations.

Responsibilities

• Respond to and resolve advanced levels of technical support requests promptly.
• Provide second-level escalation support to resolve more complex problems.
• Log hardware and software issues and resolutions in the IS Services database.
• Create and update documentation for IS Services procedures.
• Repair and configure equipment and install software as directed.
• Maintain knowledge of company software applications.
• Perform any other duties as assigned by the Supervisor.

Skills

3-5 years exp

Interpersonal skills

Oral and written communication

English proficiency

Driving to other locations

Education

Industry certifications (preferred)

Job description

Jordan's Furniture is seeking a Senior IS Services Technician to provide advanced technical support for employees across our company information systems. Based at our Taunton distribution center, you will troubleshoot, escalate, configure equipment, install software, and document processes to keep teams connected, productive, and supported.

You will join a team that values stability, longevity, and growth. The role requires 3–5 years of experience, strong English communication, and may require