Senior IT Service & SaaS Portfolio Manager (Remote)

University of California

Santa Cruz (CA)

Remote

USD 121,000 - 131,000

Full time

2 days ago

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Job summary

University of California, Santa Cruz in California seeks an Enterprise Productivity and Collaboration Tool Service Manager to lead IT service management across a broad portfolio of enterprise SaaS apps. The role partners with campus stakeholders to ensure secure, scalable, and efficient service delivery from ITS.

The successful candidate will bridge clients, vendors, and technical teams while driving governance, transformation, and continuous improvement of service delivery within a fully remote

Qualifications

Bachelor's degree or equivalent experience.
Advanced knowledge of IT Service Management (ITSM) principles including ITIL.
Comprehensive knowledge of project management methodologies (Waterfall, Agile/Hybrid).
Experience directing complex enterprise SaaS portfolios and coordinating vendor relationships.
Excellent communication and relationship management skills.

Responsibilities

Manage multiple, highly complex service offerings and portfolio components.Develop service lifecycle, catalog, and governance aligned with ITS leadership.Identify and evaluate new technology solutions and strategic opportunities.Oversee vendor relationships, contracts, and escalation pathways.

Skills

ITSM

Project management

Vendor management

Communication skills

Stakeholder engagement

Security/compliance knowledge

Education

Bachelor's degree or equivalent experience

Job description

The successful candidate will bridge clients, vendors, and technical teams while driving governance, transformation, and continuous improvement of service delivery within a fully remote

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