IT Service Coordinator: Dispatch & Client Success

Bytecafe Consulting, Inc.; Indianapolis (IN); On-site; USD 40,000 - 50,000; Full time

Job summary

Bytecafe Consulting, Inc. is seeking a Service Coordinator to maximize utilization of technical resources by coordinating service requests efficiently. You will serve as the main contact for service requests and ensure client satisfaction through effective communication and organization.

This role requires strong communication skills, experience in customer service, and the ability to manage multiple priorities effectively.

Qualifications

• Ability to type 30+ WPM (words per minute).
• Experience in a customer service role is essential.

Responsibilities

• Act as the single point of contact for all types of service requests.
• Coordinate IT support groups for effective resource utilization.
• Monitor resource schedules and respond to service requests.

Skills

Basic computer and operating system knowledge

Excellent listening and communication skills

Strong computer skills

Problem-solving abilities

Ability to organize multiple priorities

Education

1+ years’ experience in Customer Services

Job description

Bytecafe Consulting, Inc. is seeking a Service Coordinator to maximize utilization of technical resources by coordinating service requests efficiently. You will serve as the main contact for service requests and ensure client satisfaction through effective communication and organization.

This role requires strong communication skills, experience in customer service, and the ability to manage multiple priorities effectively.