Senior IT Service Management Leader - Remote

CSAA; Town of Texas (WI); Remote; USD 120,000 - 160,000; Full time

Job summary

CSAA Insurance Group seeks a Senior Manager, IT Service Management for a remote role. You will lead the strategy, governance, and continual improvement of enterprise ITSM practices and the teams delivering reliable technology services.

You will align ITSM with business priorities, risk, regulatory requirements, and customer outcomes, while guiding Incident, Problem, Change, and Asset Management to improve service quality.

Responsibilities

• Lead ITSM strategy, roadmap, operating model, governance and process maturity priorities.
• Define and maintain ITSM policies, standards, controls, roles, decision rights and operating rhythms.
• Align service management with customer needs, technology strategy, regulatory requirements, risk and business outcomes.
• Assess process maturity and prioritize improvements based on value, risk, operational need and readiness.
• Promote consistent adoption and represent ITSM priorities in planning, architecture, and transformation discussions.

Job description

CSAA Insurance Group seeks a Senior Manager, IT Service Management for a remote role. You will lead the strategy, governance, and continual improvement of enterprise ITSM practices and the teams delivering reliable technology services.

You will align ITSM with business priorities, risk, regulatory requirements, and customer outcomes, while guiding Incident, Problem, Change, and Asset Management to improve service quality.